远程英语客户支持岗位

<p>ModSquad 与全球顶级品牌合作，现正寻找出色的客户服务专业人士。</p> <p>你是否有通过工单或电子邮件处理客户问题的经验？<br /> 你是否喜欢在家办公、并享有灵活的工作时间？<br /> 如果是，ModSquad 欢迎新的 Mod 承包商加入我们的网络。</p> <p>如果你对为知名客户处理具有挑战性的任务感到兴奋，那么 ModSquad 就是你的正确选择。我们的客户包括广为人知且具有创新精神的品牌，他们需要卓越的支持——而我们正是以此为准。</p> <p>我们的 Mods 每天都带来专业能力、活力与责任感。他们帮助客户找到合适的解决方案、处理问题，并协助用户充分使用我们客户提供的产品与服务。当前有新的项目机会可供参与，更多机会即将到来。</p> <p>时薪：<br /> 面试时讨论。</p> <p>项目时段（太平洋时间）：<br /> 7 天 × 24 小时</p> <p>工作承诺：<br /> 2025 年 2 月 9 日共 8 小时</p> <p>语言：<br /> 英语</p> <p>我们希望你具备：<br /> • 以客户为先的理念<br /> • 对电视与电影的热情<br /> • 技术支持经验<br /> • 了解 Zendesk<br /> • 能够独立工作，并在需要时主动提问<br /> • 具备跨不同应用与平台的强问题解决能力<br /> • 英语达到专业水平<br /> • 能在 2025 年 2 月 9 日工作 8 小时</p> <p>要求：<br /> • 自备笔记本电脑或台式机，Windows 10 或更高版本<br /> • 可靠的耳机<br /> • 愿意在电脑上安装 MSQ 安全软件，并在手机上安装双重身份验证应用</p> <p>你将获得：<br /> • 支持主要全球客户的机会，包括 NFL、Vimeo 和 Topps<br /> • 灵活的自主管理排班<br /> • 可进入专属的“Hot Gigs”（热门项目）<br /> • 完全远程工作<br /> • 具有竞争力的时薪（在初次沟通中讨论）<br /> • 带薪入职培训</p> <p>提示：请在申请时从容填写。内容充分且写得用心的回复将提高你被邀请面试的机会。</p> <p>注意：Chromebook 不支持 ModSquad 项目。</p> <p>关于 ModSquad：<br /> ModSquad 在全球范围提供托管式数字互动服务。凭借超过 10,000 名 Mod 的网络，我们支持客户、审核内容、管理社区，并为像 NFL、Zendesk 和 Topps 等领先品牌提供社交媒体运营服务。我们帮助企业强化客户关系。我们的 Mod 分布在 70 多个国家，并支持 50 多种语言，我们是一家值得信赖的数字互动合作伙伴。</p> <p>ModSquad 是机会均等的雇主，不会因法律所保护的特征而区别对待审查所有申请。</p> <p>薪酬取决于客户，且不可协商。具体费率将在面试期间提供，并可能因地区、任务复杂度及相关经验而有所不同。本招聘信息不面向居住在加利福尼亚州、科罗拉多州、纽约州或华盛顿州的个人。</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...