初级网络维护技术员

工作总结 在这个级别的职位负责协调一线员工（帮助台人员）的活动，为终端用户提供技术支持服务。此外，他们还负责处理用户管理事务，如用户配置文件和报告，执行系统操作，解决中等级别的升级查询，并进行数据库管理。 主要职责 - 协助重新配置网络设备，遵循既定的操作和维护指南和程序。 - 协助进行网络的临时预防性和纠正性维护任务，并参与系统和设备的升级和重新配置。 - 协助识别网络和系统故障，并将问题升级给相关人员以恢复系统功能。 - 在现场监控覆盖PSTN、数据、PLMN和国际网关（IGW）的STC网络，确保网络系统符合既定的质量标准。 - 识别欺诈案件并报告给上级，以确保对这些案件进行有效调查。 - 参与实施计划的维护停机时间（MDT）活动，以尽量减少对网络的服务影响。 - 通过与SNOC协调收集与长时间通话相关的信息，并将相同的信息告知上级以供分析。 - 与计费和收款支持协调，并收集与客户投诉相关的信息。 - 执行与从各种PSTN交换机收集用户计量读数相关的计划活动，并将所有收集的数据告知相关部门以生成账单。 - 按照上级指示实施所有计划的灾难恢复计划，包括999、997、996、24*7监控等。 - 遵循所有相关的运营和技术服务交付政策和程序，以确保工作在受控和一致的方式下进行。 - 解决客户的技术问题，并将问题升级给适当的权威机构以快速解决。 - 跟进系统上客户查询票据的状态，并定义必须达到解决的时间范围。 - 根据操作程序操作和监控系统和网络组件。 - 维护备份系统，以便为IT用户提供灾难恢复服务。 - 协助管理IT和网络层定制应用程序和数据库，根据需要实施增强功能。 - 进行财务应用程序的参数维护和更改。 - 根据操作程序操作系统并监控网络组件。 - 维护硬件和操作系统，以确保性能最大化且配置一致。 - 执行用户管理功能，如创建和维护用户配置文件和报告。 - 验证供应商的报告并对预防问题发表评论。 - 授予用户权限并监控一个或多个应用程序的使用情况。 资格 计算机科学/信息技术/电信/电子与通信/电气/计算机/机械工程相关学科的文凭 所需经验 0 - 1年在技术服务和维护方面的经验，尤其是在技术/电信行业 期望技能和知识 - 基础的基础设施流量管理能力 - 基础的故障监控和分析能力 - 基础的使用各种监控工具的能力，如Smart care CEM、MAS7、RTTM、NTM、RTM、InfoVista、EWSD & 5ESS交换机 - 基础的不同交换技术能力（华为NGN、EWSD、爱立信、5ESS） - 基础的使用故障工单系统的能力，如Remedy和ICMS - 基础的数据收集和分析能力 - 基础的系统诊断技术能力 - 基础的技术应用能力 - 基础的相关编程语言能力 - 基础的IT服务和系统能力 - 基础的数据处理功能和开发系统数据结构的能力

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...