Analista de Operações

Responsibilities

  • Execute end-to-end school offboarding processes using internal tools like Salesforce
  • Calculate and consolidate school debts to ensure financial accuracy
  • Provide customer support via Zendesk and other official channels within defined SLAs
  • Manage the Offboarding email inbox, ensuring prioritization and timely responses
  • Conduct communications with schools throughout the termination process
  • Interact with partner areas such as FinOps, Collections, and Customer Service
  • Monitor operational dashboards and control cases to identify process deviations
  • Support the identification of failures and opportunities for operational improvement

Requirements

  • Previous experience in operational, administrative, or backoffice routines
  • Strong organizational skills and attention to detail
  • Experience in customer or stakeholder service with clear communication
  • Proficiency with tools such as CRM, helpdesk platforms, or spreadsheets
  • Ability to manage multiple demands simultaneously while respecting SLAs
  • Proactive profile for identifying and resolving operational problems

Preferred Qualifications

  • Experience with Salesforce or Zendesk
  • Background in financial operations, collections, or reconciliation
  • Experience analyzing operational indicators and dashboards
  • Familiarity with process controls like queue management and checklists
  • Intermediate knowledge of Excel or Google Sheets (filters, tables, validations)

About the Company

Arco is made of people who transform education. We believe in a diverse and inclusive environment where everyone has the chance to reach their maximum potential.

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