Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region. With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone. Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland. What You’ll Do - Lead and manage Kitchen Managers and operational teams across assigned units - Own hiring, onboarding, training, and continuous coaching for all operational staff - Drive performance management, discipline, morale, and retention across units - Conduct regular audits to ensure SOP adherence, food safety, hygiene, and quality standards - Ensure strict compliance with brand recipes, production standards, and quality checks - Identify operational gaps and lead end-to-end (360°) process improvements - Own kitchen readiness and setup for all new dark kitchen launches across the UAE - Monitor and deliver key KPIs including kitchen time, aggregator ratings, order accuracy, product availability, and customer experience - Drive cost control across food cost, wastage, labor scheduling, and utilities - Ensure all units consistently meet daily, weekly, and monthly operational targets - Optimize delivery and production flows to support peak performance periods - Partner with Supply Chain on demand forecasting, stock planning, and ordering accuracy - Collaborate with Brand Managers, Chefs, and Marketing on campaigns, NPD rollouts, and promotions - Work closely with Facilities and Maintenance teams to ensure timely repairs and preventive maintenance - Liaise with Finance on reporting, budgeting, and variance management - Maintain daily communication with unit managers, providing clear direction and support - Share weekly operational updates, risks, and corrective action plans - Build strong alignment with Brand teams to improve visibility, conversion, and performance What We’re Looking For - Bachelor’s degree in Business Administration, Hospitality, or a related field - 5+ years of experience in multi-unit operations within F&B, QSR, or hospitality - Proven track record of delivering operational targets and leading large teams - Strong analytical and data-driven decision-making skills - Excellent communication, organization, and problem-solving abilities - Ability to thrive in a fast-paced, high-growth environment - GCC experience is a plus Why You’ll Love Working at Kitopi - Extensive learning opportunities across hard and soft skills - Customized workshops through the Kitopi Academy - International, diverse, and inclusive work environment - A caring, people-first community - Free and unlimited access to a nutritionist - No dress code (T&Cs apply) - Team activities and social events - Inclusive private health insurance - Up to 50% discount on Kitopi brands - Annual leave as per company policy Additional Well-Being Benefits - Wellness spaces designed for mothers (inclusive for all) - Monthly well-being programs for mental and physical health - Informative and empowering growth webinars - Social Thursdays and Fridays across markets Recruitment Process & Timeline 1. Application Review – Our Talent Attraction team reviews your profile 2. Recruiter Interview – If shortlisted, you’ll receive a link to schedule a recruiter call 3. Hiring Manager Interviews – 2–3 rounds depending on the role (may include case studies, role plays, or assignments) 4. Offer Stage – Your recruiter will connect with you to discuss the offer ⏱️ *We aim to complete the process within 2–3 weeks.* Life at Kitopi At Kitopi, we’re building a workplace where you can be your best self every day. Our values guide how we work, lead, and grow—ensuring everyone feels safe, included, and truly belongs. We are an equal-opportunity employer with Kitopians from over 70 nationalities across 6 countries. Whether you’re an experienced professional, a recent graduate, or returning to the workforce, we encourage you to apply. Customer-obsessed and tech-enabled, we’re a team of passionate humans on a shared mission to satisfy the world’s appetite.