Assistant Manager - Distribution Center

Key Responsibility

Inbound Operations Management

  • Oversee the full cycle of inbound operations including scheduling, receiving, unloading, and put-away of shipments.

  • Ensure timely processing of inbound deliveries in line with DC SOPs, KPIs, and SLAs.

  • Coordinate with transport, vendors, and brand teams to ensure accuracy and efficiency in receipt of goods.

Process Optimization & Efficiency

  • Identify operational bottlenecks and implement corrective actions to streamline workflows.

  • Monitor inventory accuracy, bin management, and system updates for inbound stock.

  • Support automation and digitization initiatives to enhance warehouse productivity.

Team Leadership & Supervision

  • Manage and coach floor supervisors, team leaders, and associates to ensure performance and adherence to warehouse processes.

  • Develop daily/weekly rosters and allocate manpower based on workload and priorities.

  • Conduct training programs and performance evaluations to upskill the team and promote accountability.

Stakeholder Coordination

  • Serve as a liaison between brand teams, logistics, and quality control for all inbound-related concerns.

  • Conduct regular review meetings to ensure alignment with business objectives and inventory availability.

  • Ensure compliance with health and safety regulations across DC operations.

Reporting & Documentation

  • Track operational KPIs including receiving accuracy, put-away time, and space utilization.

  • Prepare daily/weekly reports for senior management and recommend improvements based on data insights.

  • Ensure documentation and audit trails are maintained as per internal policies and external audit standards.

Desired Experience

  • Bachelor’s degree in Engineering or a related field; a certification or diploma in Supply Chain Management is preferred.

  • Minimum 4 years of experience in distribution center operations, preferably within the retail industry.

  • Proven experience in managing inbound processes, team supervision, and inventory coordination.

  • Strong communication and interpersonal skills to engage with cross-functional teams.

  • Ability to analyze operational data, identify gaps, and implement process improvements.

  • Detail-oriented with a strong focus on accuracy, safety, and compliance.

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