Associate - Customer Happiness

JOB PURPOSE

Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points

 

Please note, this role is for a UAE national only

 

ROLES AND RESPONSIBILITIES

  • Support the Head of Customer Happiness to:
  • Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
  • Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
  • Ensuring that the Customer requirements are  captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
  • Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
  • Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
  • Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
  • Adherence to Customer Happiness policies and processes
  • Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

 

QUALIFICATION AND EXPERIENCE

RELATED YEAR OF EXPERIENCE:

Min of 4+ years of experience in a customer service or a related field

 

FIELD OF EXPERIENCE:

Retail estate sector, hospitality, banking sector, Client centric, Service sector.

 

TECHNICAL AND INTERPERSONAL SKILLS

  • Good understanding of Customer Relations and Services
  • Strong knowledge of CRM
  • Good understanding of the “Design and build” journey for residential Project
  • Proven strategic thinker with track record of innovation
  • Good conflict resolution/management skills
  • Good communication and interpersonal skills

 

QUALIFICATION

  • Bachelor’s degree in Business Administration, Marketing, Finance or any related field

 

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