Bilingual Customer Service Representative Remote

## Join Teleperformance — Where excellence meets opportunity Teleperformance Canada (TP Canada) is hiring Bilingual Customer Service Representatives to work remotely. We are a worldwide leader in customer experience management and contact center business process outsourcing, with more than 410,000 employees globally and Teleperformance Canada employing 1200+ people. Our organization combines work-from-home and on-site solutions, with around 50% of employees now working remotely. We were ranked 11th in the world's Top 25 Best Workplaces by Fortune magazine (in partnership with Great Place to Work®) and hold Best Employer certification in 64 countries. ### About the role Are you passionate about high-standard customer service, treat others like you want to be treated, and interested in technology? Do you have experience operating or working with i. OS, mac. OS or similar technology? Come join our team! You will provide first level customer service regarding inquiries about product / account / usage and applications, build and maintain positive customer relations by offering personalized solutions, and ensure requests are handled appropriately by coordinating with various functions within the company. You will also: - Schedule service calls and follow up with customers/clients - Troubleshoot and resolve technical issues using established diagnostics tools and procedures - Escalate customer issues as required - Be responsible for accurate data input using prescribed applications FR: Travailler en équipe avec un objectif commun d’atteindre une norme de qualité élevée. Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applications. Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients. Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins. Responsable de la saisie précise des données en utilisant les applications prescrites. ### Who we are looking for You must be at least 18 years of age. Full time availability between the hours of: Mon - Sun 8AM - 11PM. Excellent home internet hardwired - Wifi is not permitted. Excellent verbal and written communication skills in English and French. Excellent computer skills. Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world. FR: Doit être âgé d'au moins 18 ans. Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM. Excellent Internet à domicile câblé - le Wifi n'est pas autorisé. Excellente maîtrise de l'anglais et du français. Excellentes compétences informatiques. Le bilinguisme (français, anglais, tant à l'oral qu'à l'écrit) est requis pour répondre aux appels des clients anglophones et francophones partout au Canada et dans le monde. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs. ### What we offer Ce que nous offrons: Travail à domicile; Formation rémunérée; Rémunération compétitive; Incitatifs de rendement; Programme de recommandation d'employés - à partir de 500,00 $ pour chaque recommandation embauchée; Excellents régimes médicaux, dentaires et d'avantages sociaux; De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada; Opportunités d'avancement de carrière; Remboursement des frais de scolarité. What we offer: Ability to work from the comfort of your home; Paid training; Competitive compensation package; Performance Incentives; Medical and dental benefits plans, as well as Employee Assistance Program; Employee Referral program – starting at $500.00 for every referral hired; Great perks on everyday products and services with Canada's leading employee perk program; Internal career advancement opportunities; Tuition reimbursement. ### Our culture At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. We are autonomous — we encourage and trust your decision making skills. Our work environment is progressive and flexible; we believe in results and that all ideas matter. We are inclusive, and we work hard and party even harder. TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we deliver a competitive edge for our clients by combining process excellence, empathetic high-touch support, cutting-edge technology and domain expertise. If you are ready for a challenge and want to be part of a team that values development and growth, introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...