Call Centre Agent
<p>We are seeking a highly motivated and customer-oriented Call Center Agent to handle inbound and outbound calls, service requests, and queries from clients and internal teams. The role requires strong communication, multitasking, and problem-solving skills to ensure a high level of customer satisfaction and operational efficiency.</p> <p>Key Responsibilities:</p> <p>-Answer incoming calls professionally and respond to customer inquiries.<br /> -Log service requests and complaints accurately into the CAFM system or internal database.<br /> -Follow up on service requests and ensure timely resolution and closure.<br /> -Coordinate with maintenance/technical teams for timely dispatch and job execution.<br /> -Handle emergency calls and escalate issues to relevant departments or supervisors.<br /> -Provide clients with accurate information on services, work progress, and timelines.<br /> -Maintain a record of all customer interactions and transactions.<br /> -Follow communication “scripts” when handling different topics.<br /> -Update client records and ensure data accuracy.<br /> -Perform quality checks on completed jobs and customer satisfaction feedback.</p> <p>Qualifications and Skills:</p> <p>-High School Diploma or Bachelor’s Degree in any field.<br /> -Proven experience in a call center or customer service environment (preferred in facility management or services industry).<br /> -Excellent verbal and written communication skills in English and Arabic<br /> -Proficient in MS Office and CAFM or ticketing systems.<br /> -Strong organizational and multitasking abilities.<br /> -Ability to work under pressure and meet deadlines.<br /> -Shift flexibility, including weekends and holidays, if required.</p> <p class="job_tags">Job Tags: <a href="https://qatarjobfinder.com/job-tag/call-center-agents/" rel="tag">Call Center Agents</a></p>
