Career Guidance Counsellor (Education)

Summary

To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure a smooth conversion. The position will also be involved in events, exhibitions and promotions of SIA and its affiliates/ clients.

Here are just a few reasons why you'll love working with us:

  • Competitive salary with commission opportunities
  • Full-time, permanent employment for long-term stability
  • Paid training to help you reach your full potential
  • Flexibility to work in a hybrid setup that works for you
  • A highly supportive and fun team environment that feels like family

Apply now to join our team and experience these amazing benefits firsthand!

  • Proactively engage with international students and their families in Sri Lanka to promote SIA services and support products
  • Provide them with information and advice on study opportunities and the visa application process
  • Submit applications to institutions, obtain offers and facilitate enrolments within the agreed time frame
  • Follow up with potential students and maximize conversion of students submitting applications and finalizing enrolment through SIA application platforms.
  • Follow standard CRM sales process to record and update all student interactions and applications, follow through on students’ enquiries and applications
  • To provide counselling services to prospective students and parents on studying overseas (Australia, New Zealand, UK, Canada, Ireland), assist them in their education options to institutions that SIA represents, to the point of enrolment.
  • Act as the key liaison personnel for respective university partners assigned, ensuring the team is up to date on any progress or updates pertaining to the institutions.
  • Provide support to the team in outreach activities, roadshows, exhibitions, events and school talks.
  • To ensure targets or KPIs set are achieved or exceeded.
  • Supporting the Student Placement team in any other ad-hoc activities/tasks as and when required

Knowledge, Skills and abilities.

  • Strong knowledge of the destination and local education systems
  • Sales and Marketing skills
  • Ability to multitask under pressure and meet deadlines
  • Visible orientation towards having high-quality service as an integral part of Work ethics.
  • Computer literacy with MS Office 365 packages
  • Good communication skills - written and verbal (English) skills

Technical & Professional Knowledge

  • Competent knowledge of AU & UK education
  • Competent knowledge of the AU & UK culture, lifestyle and geographic region
  • Competent knowledge of university courses and careers outlook
  • Competent knowledge of migration rules & regulations
  • Possess relevant computer skill
  • Take ownership of problems and seek timely solutions Teamwork

Education and experience

  • Bachelor (or above) qualification in the relevant field
  • 2–3 years of counselling experience preferably in the education industry
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...