Channel Lead - Hub Delivery Partners

within their communities The Channel Lead will help Account Development Executives identify suitable partners guide them through activation and manage their ongoing contribution to the network This position brings together people leadership field execution partner development and operational analysis Consistent team direction will help improve market coverage partner readiness delivery reliability and the scalability of the program across assigned territories Key Responsibilities The Channel Lead will create the structure and field discipline required for Account Development Executives to deliver sustainable results Manage and develop a team of Account Development ExecutivesTranslate Hub Delivery priorities into clear territory and activation targetsCoach team members on prospecting and assessing potential retail partnersSupport ADEs during onboarding discussions and early partner developmentEstablish regular field reviews covering activity conversion activation and performanceMonitor operational KPIs and identify patterns affecting delivery qualityUse data to distinguish isolated partner issues from broader territory problemsIntroduce corrective action plans and track progress through completionStrengthen individual accountability through clear expectations and constructive feedbackRecognize capability gaps and provide targeted coaching or development supportCoordinate with Operations Last Mile and Program teams on shared delivery challengesEscalate systemic risks with accurate evidence and recommended actionsConsolidate field observations into useful insights for program leadershipRecommend improvements to partner onboarding communications and performance processesHelp standardize successful practices for adoption in additional territoriesMaintain high execution standards while responding to changing market conditions The ideal candidate can lead a field-based team while remaining highly attentive to operational data. Experience analyzing performance information is required, and previous responsibility within operations management is preferred. A bachelor's degree would provide additional value but is not essential to the practical leadership focus of the position. Success will require confident coaching, structured problem-solving, and the ability to build alignment across commercial and delivery teams. The candidate should also understand how partner behavior, territory conditions, and internal processes can combine to influence customer outcomes.Skills SetChannel team leadershipRetail partner developmentField performance managementProspecting and onboarding guidanceTerritory planningPartner activationKPI analysisDelivery quality monitoringOperational problem-solvingCorrective action managementAccount Development Executive coachingLast-mile coordinationCross-functional collaborationField insight consolidationProgram improvementScalable process development

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