Chief Operating Officer

IBMC is assisting our client in hiring a Group COO to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia. The role is responsible for building the group’s operating system end‑to‑end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross‑country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility. This position requires a senior operator who understands SaaS‑style workflows, multi‑entity management, and the operational realities of fintech or prop trading environments. Key Responsibilities - Strategic & Operational Leadership - Translate the group’s strategic vision into measurable operational frameworks and goals. - Define and manage group‑wide KPIs and OKRs aligned with growth and performance objectives. - Lead operational planning, forecasting, and execution to support group expansion. - Conduct full process audits across Group companies to identify bottlenecks and inefficiencies. - Proactive Risk & Scalability Management - Continuously assess whether current processes, structures, and systems can withstand the next stage of growth. - Identify bottlenecks before they escalated into operational issues and propose mitigation plans. - Build a forward‑looking risk framework that anticipates scaling constraints across YPF and FYFX. - Drive preventive actions to avoid growth disruptions and maintain operational stability. - Process Optimization & SOP Development - Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development. - Establish and enforce consistent operational standards across both entities. - Continuously monitor adherence to SOPs and drive updates as systems evolve. - Systems Integration & ERP Implementation - Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities. - Lead ERP vendor selection, cost‑benefit analysis, and implementation planning. - Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure. - Ensure automation of key reporting functions and build real‑time operational dashboards. - Cross‑Entity Collaboration - Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure. - Standardize communication, reporting, and escalation procedures. - Drive coordination between YPF and FYFX teams to maximize operational synergy. - Financial & Administrative Oversight - Collaborate with the CFO to control operational costs and track efficiency ROI. - Introduce operational cost tracking and resource utilization metrics. - Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness. - People Leadership & Culture - Build and mentor a high‑performing operations and mid‑management team. - Promote a culture of ownership, accountability, and continuous improvement. - Support HR with workforce planning, training, and team development aligned with group goals. - Executive Collaboration - Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting. - Provide data‑driven insights and performance analysis to guide decision‑making. - Support due diligence and investor relations with operational reporting and risk assessments. - KPIs / Success Metrics - ERP system researched, selected, and implemented within agreed timeframe and budget. - Group‑wide SOP coverage and adoption rate. - Operational efficiency gains (turnaround time, cost‑to‑revenue ratio, process automation). - Cross‑entity reporting consistency and KPI visibility. - Team productivity, accountability, and satisfaction. - Achievement of group OKRs and operational targets. - Client onboarding cycle time. - Reduction of backlog. Required Qualifications - Bachelor’s or Master’s in Business, Operations, or Systems Management. - 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading. - Proven experience in ERP evaluation and implementation, process re‑engineering, and SOP design. - Strong analytical, leadership, and communication skills. - Experience leading multi‑country or multi‑entity operations. - Demonstrated ability to manage change and drive measurable performance improvement. - Location requirement: Bali‑bas

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...