Claims Manager – Lloyd's Syndicate
About the roleWe are looking for a dynamic Claims Manager to lead the claims function for Sukoon’s Lloyd’s Syndicate 2880 in Dubai. This full‑time, market‑facing position will replace part‑time oversight with strategic, end‑to‑end claims leadership across a fast‑growing portfolio.Key responsibilitiesAct as the primary liaison between internal claims teams and underwriting leadership, ensuring visibility, alignment and escalation of strategic matters.Implement Lloyd’s handling principles, including SLA adherence, audit compliance and technical referrals.Engage with brokers and reinsurers internationally, positioning the claims service as a commercial differentiator.Oversee large loss reporting and CAT claims coordination, delivering high‑quality management information and syndicate reporting.Drive governance and compliance initiatives, partnering with the Managing Agent on training, attestation and audit deliverables.Build and scale a claims team capable of handling over 1,000 claims annually within the next 12 months.Required profile5–7 years of experience in the Lloyd’s or London syndicate market, covering claims adjusting, technical handling or operations.Strong technical focus on Property (including PVT) with an understanding of Marine lines.Demonstrated passion for delivering market‑leading claims service and strengthening broker relationships.Required skillsGovernance and compliance initiativesSLA adherenceAudit complianceCAT claims coordinationLloyd’s handling principlesTechnical referralsLarge loss reportingTraining attestation
