Contact Center Agent

Vistas GlobalCustomer Service / Contact Center·Doha, Qatar·Full-time·Ref: RRF-VG-BSO-2026-1021

About the role

We are seeking a customer-focused Contact Center Agent to handle inbound calls, understand stakeholder queries, provide accurate information, and route calls to the appropriate departments. The ideal candidate will have strong communication, problem-solving, and customer service skills.

What we're looking for

Qualifications & Experience

  • Bachelor’s degree in a relevant field preferred; high school diploma or equivalent considered.

  • Minimum 1 year of customer service, contact center, call center, or customer-facing experience.

  • Fluency in Arabic and English is required.

  • Experience with CRM, call-tracking, contact center, or customer management systems.

  • Good knowledge of computer applications and telephone systems.

  • Strong verbal and written communication skills.

  • Ability to work in a fast-paced, target-driven environment.

Skills & Competencies

  • Excellent verbal and written communication skills.

  • Strong active listening and customer service skills.

  • Good problem-solving and decision-making abilities.

  • High attention to detail and accurate data entry.

  • Strong time-management and multitasking skills.

  • Professional, patient, and calm under pressure.

  • Ability to meet performance and quality targets.

  • Strong teamwork and interpersonal skills.

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