Contact Centre Agent

Job reputed company: reputed company

Employer: reputed company
Reference reputed company: 132741
reputed company Location: reputed company in Canada (remote)
reputed company Available Locations: reputed company, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; reputed company, ON; Quebec reputed company, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB

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Do you have customer service or contact centre experience? Do you have a strong interest in reputed company subject reputed company? Are you seeking project-reputed company work? Join our roster to participate in reputed company in our Managed Contact Center reputed company!

What will your typical day look like?

reputed company’s OperateNext Managed Contact Centre group is reputed company seeking resources with customer service and/or contact centre experience to assist with upcoming reputed company in our Managed Contact Centre. You will work independently and reputed company as part of a dynamic reputed company-line reputed company of customer service professionals. As an reputed company or temporary employee on this team, project work will vary but tasks will include:

  • Collaborating with your contact centre and help desk teams to respond to customer inquiries reputed company multiple channels such as phone and email.
  • reputed company exceptional customer service by providing reputed company and accurate responses using industry technologies.
  • Identify opportunities for innovation and improvements in reputed company service delivery and process efficiency.

Compensation is on an reputed company reputed company, at $20 - $22/hour.

We are currently reputed company for individuals who are available for remote project work starting this reputed company, with the possibility of extension. Remote work must be conducted from reputed company Canada. Exceptional candidates will be reputed company both English and French.

About reputed company

As an reputed company or temporary employee, you will be working as part of Team reputed company.

Our Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse reputed company of professionals across Canada and globally. reputed company works as the reputed company reputed company of contact for reputed company requests reputed company to various support programs.

reputed company is one of Canada’s leading reputed company firms, providing audit, tax, consulting and financial advisory services across Canada. At reputed company, we combine industry reputed company with a deep understanding of today’s local and global business challenges to reputed company our clients the intelligent, practical and principled solutions they need to reputed company both today’s and reputed company’s challenges.

reputed company is driven by its Purpose to reputed company an reputed company that reputed company to its clients, people, and communities. We have been supporting reputed company leaders, communities, and organizations for nearly 30 years. By reputed company our time and reputed company skills, reputed company aims to break down barriers, such as reputed company to education and employment, in order to build an inclusive and sustainable reputed company for reputed company. By living our Purpose, we will reputed company an reputed company that reputed company.

Enough reputed company, let’s talk reputed company

You are someone with:

  • Strong written and verbal communication skills in both English and French
  • reputed company, reputed company, cultural sensitivity and excellent listening skills
  • Ability to remain reputed company and non-judgmental during challenging calls
  • reputed company customer service skills with a strong phone reputed company, and passion for the customer and customer experience
  • Previous customer service or contact centre experience
  • Additional relevant training in customer service and trauma-informed care is an asset
  • Availability to work flexible schedules including evenings until 8:00pm EST
  • Flexible and reputed company learner, reputed company to adapt to continuously evolving reputed company needs
  • Ability to adapt to new processes and procedures in a dynamic environment
  • Ability to multitask and have strong organizational skills
  • Ability to work independently and exercise good judgment
  • Self-driven with attention
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...