Content Moderator — Trust & Safety

<p>Home Careers Content Moderator — Trust & Safety</p> <p>Trust & Safety</p> <p>Content Moderator — Trust & Safety</p> <p>Join our Trust & Safety practice to help keep online platforms safe and compliant. As a Content Moderator, you will review user-generated content — images, videos, text, and livestreams — against platform policies, identifying and actioning violations with speed and accuracy.</p> <p>Ranchi, Jharkhand</p> <p>Full-Time</p> <p>Moderator / Senior Moderator</p> <p>1–3 years experience</p> <p> <strong>Responsibilities<br /></strong></p> <ul> <li>Review user-generated content (images, video clips, text posts, comments) against client platform policies.</li> <li>Accurately categorise content: approve, remove, escalate, or send for secondary review.</li> <li>Meet daily productivity targets while maintaining accuracy above the contractual SLA threshold.</li> <li>Identify and escalate critical content (self-harm, CSAM, terrorism, illegal activity) within defined SLA — typically 2 hours.</li> <li>Document content decisions accurately in the moderation tool for audit and reporting.</li> <li>Participate in weekly calibration sessions to align on policy interpretation.</li> <li>Provide input to QA team on edge cases and policy grey areas.</li> <li>Maintain confidentiality of all platform content and user data reviewed. </li> </ul> <p> <strong>Requirements<br /></strong></p> <ul> <li>1–3 years in content moderation, trust & safety, or online policy enforcement.</li> <li>Strong reading comprehension and attention to detail.</li> <li>Ability to make consistent, policy-based decisions at speed under volume pressure.</li> <li>Emotional resilience — this role involves exposure to graphic or disturbing content; structured well-being support is provided.</li> <li>Basic proficiency in English; additional regional language skills valued.</li> <li>Graduate degree preferred; 10+2 with relevant experience considered. </li> </ul> <p>Nice to Have</p> <ul> <li>Experience moderating video, livestream, or social media content specifically.</li> <li>Familiarity with content moderation tools (Jira-based queues, Brainware, or similar).</li> <li>Understanding of CSAM reporting obligations and platform policy frameworks. </li> </ul> <p> <strong>About Ayuda Solutions<br /></strong> Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.</p> <p>With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.</p> <p>Ready to Apply?</p> <p>Send your CV and a brief note about why you’re the right fit for this role. We respond to every application within 3 business days.</p> <p>Apply via Email</p> <p>Opens your email app addressed to</p> <p><a href="mailto:careers@ayudasolutions.com">careers@ayudasolutions.com</a></p> <p>Role Details</p> <p>DepartmentOperations</p> <p>LocationRanchi</p> <p>TypeFull-Time</p> <p>LevelModerator / Senior Moderator</p> <p>Experience1–3 years</p> <p>What We Offer</p> <p>Structured well-being support programme and access to confidential counselling</p> <p>Night shift differential pay</p> <p>Health insurance — self + family</p> <p>Performance-based incentives</p> <p>Clear path to Senior Moderator, QA Analyst, and Policy Specialist roles</p> <p>← All Open Roles</p> <p>Keep Exploring</p> <p>Other Open Roles</p> <p>Urgent Senior Collections Team Leader — BFSI</p> <p>Ranchi</p> <ul> <li>Full-Time</li> <li>4–7 years </li> </ul> <p>Urgent Customer Experience Manager — CX Operations</p> <p>Ranchi</p> <ul> <li>Full-Time</li> <li>5–9 years </li> </ul> <p>View All Roles</p> <p>Questions About This Role?</p> <p>Email our hiring team and we’ll get back to you within one business day.</p> <p>Email Hiring Team Learn About Our Culture <br /> Upgrade to Premium to see salary and compensation for all jobs.</p> <p> <strong>Location</strong><br />Ranchi,</p>

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