Customer Service Agent, English Speakers Ref 4733675544

About WheelyWheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.About The RoleWheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service.A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.What you will be doingBe responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emailsProtect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standardsMaintain customer satisfaction targetsInvestigate and resolve customer and chauffeur issues quickly and efficientlyUnderstand, prioritise and escalate our customer's feedback to senior management and relevant teamsContribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a companyRequirementsMust-have:Passion for exceptional customer serviceExperience in a customer-facing role in the luxury service industryExcellent interpersonal and communication skillsThe ability to thrive in a fast-paced high volume contact centerFluency in both spoken and written EnglishFlexibility, to be able to do shift work including nights and weekends, in the officeTechnically proficientNice to have:Additional languages - French, ArabicExperience in a call centreWhat we OfferOffice-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centreCompetitive salary of AED 8,500 per month and quarterly KPI-based bonusPrivate medical insuranceBest-in-class equipmentMonthly credit towards Wheely journeysProfessional development stipendAll of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice

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