Customer Service Consultant

Travelstart, the largest and fastest growing Online Travel Agency in Africa has just landed in Middle East Here at Travelstart we are always looking for top-notch young talents to join our passionate Team.Job DescriptionThe purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.YOUR KEY RESPONSIBILITIESProfessionally process sales and/or customer service callsRespond to customer queries across all relevant communication channels within a pre-determined timeframeResolve customer issuesOffer products and extras to clientsMaintain company and client confidentialityRecommend potential products or services to management by collecting customer information and analyzing customer needsAdministrative tasks pertaining to Travelstart products and processesKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Collect and evaluate all relevant information to handle enquiries and complaintsAssisting other departments with specific duties when requiredBooking and quoting of flights and packages as per client's requestsRecovery of failed or cancelled bookingsCalculation and quotation of Flights and schedule changesQualificationsYOUR PROFILEWorking knowledge of GDSExperience in the Travel industryPrevious experience in e-commerce/online is preferableFluent in English and ArabicKnowledge of Customer Service Principles and PracticesProblem analysis and problem-solvingExcellent interpersonal and listening skillsExcellent communication skills – verbal and writtenFlexible and able to multitaskDiligent, accurate and details-orientedTeam playerSelf motivated and proactive with a positive approachAdditional InformationWHAT WE OFFERBe part of the next fastest growing online business in Middle EastExperience an exciting blend of a vibrant start up environment and professional operations;Work as part of a global, highly ambitious team and fast-growing companyLearn from some of the best entrepreneurs who have been building leading online businesses globallyOpportunities to work in other countries and/or for a higher position within the organizationBecome part of a dynamic and highly motivated team with horizontal hierarchiesA great working atmosphere within in an international environmentChallenging and diversified tasks with direct responsibilitiesBecome an expert in the online spaceLearn how to build an online start-up company from scratch in a truly entrepreneurial environmentBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

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