Customer Service Officer

<p><strong>JOB TITLE</strong><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope</p><p><strong>ROLE SUMMARY</strong><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.</p><p><strong>ROLE PROFILE</strong></p><ul><li>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.</li><li>Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.</li><li>Support revenue growth through effective upselling and cross-selling techniques.</li><li>Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.</li><li>Maintain food hygiene and safety standards to ensure all food and beverages are served safely.</li><li>Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.</li><li>Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.</li><li>Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.</li></ul><p><br><strong>REQUIREMENTS</strong></p><ul><li>Minimum High School Certificate required.</li><li>0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.</li><li>Strong customer service orientation with a focus on guest satisfaction.</li><li>Excellent verbal and written communication skills.</li><li>Team-oriented, energetic, friendly, and outgoing personality.</li><li>Basic English proficiency and computer literacy required.</li></ul>

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