Customer Service Officer | Emirati Talent ONLY

<strong>Job Requirements </strong><br><p><span style="color: rgb(0, 0, 0);">Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.</span></p><br/><p><strong style="color: rgb(0, 0, 0);">ROLE PROFILE</strong></p><ul><li>Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.</li><li>Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.</li><li>Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.</li><li>Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.</li><li>Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.</li><li>Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.</li></ul><br/><p><strong style="color: rgb(0, 0, 0);">REQUIREMENTS</strong></p><ul><li>Physically fit and able to perform all required duties in a fast-paced entertainment environment across MAF Cinemas, Magic Planet, and Ski Dubai.</li><li>Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage.</li><li>UAE family book.</li><li>Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education.</li><li>Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.</li></ul><br/><p><strong style="color: rgb(0, 0, 0);">WHAT WE OFFER</strong></p><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br><br>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...