Customer Service Representative – First Abu Dhabi Bank

<p>Explore this Customer Service Representative opportunity in Dubai, UAE with First Abu Dhabi Bank. This is a full-time role, and applications are now open. Below you will find the responsibilities, requirements and details you need before you apply today.</p> <h2>About the Customer Service Representative role</h2> <p><strong>JOB SUMMARY / INTRODUCTION</strong></p> <p>To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end-to-end solutions for better customer service experience.</p> <p>Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.</p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li> <li>Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.</li> <li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li> <li>Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li> <li>Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.</li> <li>Maintains customer records by updating customer history through service requests/complaints and Notes.</li> <li>Maintain confidentiality of the bank’s customers and data.</li> <li>Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.</li> <li>Attend to special tasks assigned by team leader and Managers.</li> <li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.</li> <li>Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.</li> </ul> <p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p> <ul> <li>High School.</li> <li>0 – 2 years relevant experience in banking sector.</li> <li>Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.</li> <li>Excellent communication skill in English & Arabic. <p><strong>Skills</strong></li> <li>Customer Service</li> <li>Product Knowledge</li> <li>Quality Focus</li> <li>Problem Solving</li> <li>Documentation Skills</li> <li>Listening</li> <li>Phone Skills</li> <li>Excellent communication skill in English & Arabic.</li> </ul> <h2>About First Abu Dhabi Bank in the UAE</h2> <p>First Abu Dhabi Bank is an established employer in the UAE, offering Customer Service Representative professionals the chance to build a rewarding career in Dubai. The organisation values skilled people and supports ongoing development across its teams.</p> <h2>How to apply</h2> <p>If this Customer Service Representative role in Dubai suits your experience, apply through the official First Abu Dhabi Bank listing. You can also browse more <a href="/job-category/customer-service/">customer service jobs</a> and roles across <a href="/job-region/dubai/">Dubai</a>. To apply directly, visit the <a href="https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/80" target="_blank" rel="nofollow noopener">employer application page</a>.</p>

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