Customer Service Representative, focus on Demand Planning/Order Fulfilment & analysis (Pharma Industry)

We’re Hiring – Customer Service Representative, focus on Demand Planning/Order Fulfilment & analysis (Pharma Industry)Are you a finance-savvy professional eager to grow within supply chain operations? Or are you an experienced supply chain specialist looking to deepen your expertise in demand planning and data-driven performance management? Please join our Customer Service department.We’re looking for a mid-senior level team member to join our international pharmaceutical supply chain function, supporting sales administration, planning, and operational execution for key accounts and partners in over 100 countries.This role offers end-to-end visibility across the supply chain with a focus on customer service excellence, demand forecasting, financial analysis, and Order fulfilment.Key Responsibilities:01 Demand Planning & ForecastingCoordinate the Demand planning / Customer service Planning process across designated markets.Collect, challenge, and consolidate market forecasts.Monitor demand trends, identify anomalies, and drive corrective actionsCollaborate cross-functionally to align supply, inventory, and forecast accuracy02 Order fulfilment OwnershipManage the full “order book” lifecycle from order intake to invoicingEnsure on-time and in-full (OTIF) order fulfilmentMaintain clear communication with customers on delivery status and issues03 Data Analytics & Financial Performance Insight of Order Fulfilment and PlanningCollect, analyse, and report data related to demand planning, inventory, and supply chain Customs Service / Order fulfilment KPIsLeverage tools like Power BI to build and maintain dashboards (e.g. fill rate, forecast accuracy, stock availability)Identify process improvement opportunities through data-driven recommendationsConduct financial analysis on cost-to-serve, inventory trends, and sales forecastsDevelops reports with actionable insights for strategic decision-making04 Customer & Partner Relationship ManagementServe as the main point of contact for clients and commercial partnersEnsure transparency, service reliability, quick customer response time and timely issue resolutionPromote high levels of customer satisfaction and trust*What We’re Looking For:Experience in demand planning, order fulfillment, or customer serviceStrong analytical skills and financial acumen, ideally with experience in reporting or forecastingHaving financial and supply chain experience (or background) a plusProficiency in data visualization tools (e.g., Power BI) and ExcelExposure to pharmaceutical operations or GDP regulations is a plusEffective communicator and collaborator across functionsSelf-driven, organized, and comfortable working in a fast-paced, multicultural environment*Ready to make an impact in a global pharma organization? Apply now and be part of shaping the future of healthcare supply chains.

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