Customer Service Scheduler

About the Company

At TeleMed2U, we believe that time is the most valuable resource in healthcare. Since 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide through high-quality, convenient, and easy-to-access virtual healthcare solutions.

Responsibilities

  • Schedule appointments and send out scheduling links
  • Attend meetings and take accurate minutes
  • Contribute to company reports and perform data entry
  • Interface with outside organizations to obtain scheduling information
  • Maintain organized electronic filing systems in Google Drive and OneDrive
  • Upload and organize documents in Electronic Health Records (EHR)
  • Communicate with customers via EHR, phone, or email
  • Send appointment reminders and reschedule no-shows
  • Ensure lab results are posted prior to appointments
  • Assist the VP of Clinical Operations with assigned projects
  • Answer incoming calls and assist customers as needed

Requirements

  • Previous experience as an Administrative Assistant, Office Manager, Scheduler, or similar role in a clinical setting
  • Familiarity with Zoom and Google Meet
  • Excellent computer skills with Google Suite and Microsoft products (Email, Docs, Sheets)
  • Knowledge of HIPAA standards
  • Access to high-speed internet
  • Excellent written and verbal communication skills
  • Highly organized with strong time management abilities

Preferred Qualifications

  • High school diploma or GED
  • Associate’s degree or formal administrative training
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