Customer Support & Client Services Lead (Females ONLY)

About Us

We are one of Dubai’s leading premium event rental and styling companies, delivering exceptional experiences through furniture, décor, tableware, linens and bespoke event solutions.

We’re looking for an experienced Customer Service & Key Accounts Lead to lead our customer service function while building long-term relationships with our clients.

About the Role

This role is ideal for someone who enjoys balancing people leadership, customer experience and commercial performance.

You will oversee the customer journey from initial enquiry through to post-event follow-up, ensuring every booking is managed accurately while leading a team to deliver exceptional service.

Working closely with Logistics, Warehouse and Production, you’ll ensure bookings are executed seamlessly while driving quotation conversions, repeat business and operational excellence.

What You’ll Be Doing

  • Lead and mentor the Customer Service team
  • Manage key client relationships and corporate accounts
  • Ensure enquiries are responded to quickly and professionally
  • Review quotations and improve conversion rates
  • Oversee booking accuracy within RMS/Shopify
  • Resolve customer issues and service escalations
  • Coordinate closely with Warehouse, Logistics and Production
  • Manage light procurement and supplier relationships
  • Produce customer service reports and recommend improvements

What We’re Looking For

  • 3-5 years’ experience in Customer Service, Account Management or Hospitality
  • Previous leadership or supervisory experience
  • Strong commercial mindset with a passion for customer experience
  • Excellent organizational and problem-solving skills
  • Ability to work in a fast-paced operational environment
  • Experience with CRM, ERP or booking systems is advantageous
  • Events or hospitality experience preferred

Why Join Us?

  • Join one of Dubai’s leading event rental companies
  • Work alongside an ambitious and passionate team
  • Exposure to premium events and corporate clients
  • Opportunity to make a real impact on customer experience and business growth

Pay: AED4,000.00 - AED4,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer relationship management: 3 years (Required)

Location:

  • Dubai (Required)

Work Location: In person

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