E-COMMERCE SUPPORT SPECIALIST

KEY RESPONSIBILITIES

▸Customer Support — Provide timely, professional customer support via email, phone, WhatsApp, and live chat — resolving inquiries, complaints, and after-sales requests efficiently.

▸Order Fulfilment — Manage end-to-end order fulfilment including order processing, coordination with warehouse and courier partners, shipment tracking, and delivery confirmation.

▸Invoicing — Prepare and issue accurate invoices for online orders in compliance with UAE VAT regulations and internal accounting requirements.

▸Reporting — Generate regular reports on sales performance, customer service KPIs, order status, and inventory movement. Flag emerging trends or operational issues to management.

REQUIREMENTS

▸Minimum 1–2 years of experience in an e-commerce support, online retail operations, or customer service role.

▸Hands-on experience with Shopify (order management, product updates, basic admin tasks) is required.

▸Strong written and verbal communication skills in English; Arabic is a plus.

▸Proficiency in Microsoft Excel or Google Sheets for reporting and data entry.

▸High attention to detail, particularly around invoicing accuracy and order processing.

▸Ability to multitask and prioritise in a fast-paced retail environment.

PREFERRED QUALIFICATIONS

▸Background or working knowledge of the optical / eyewear industry.

▸Familiarity with UAE commercial and VAT invoicing practices.

▸Experience with CRM, helpdesk, or ticketing tools (e.g., Zendesk, Freshdesk, Gorgias).

▸Basic understanding of digital marketing metrics and e-commerce analytics.

WHAT WE OFFER

▸Competitive salary commensurate with experience.

▸A hands-on role with real ownership and career growth potential.

▸A collaborative, small-team environment with direct access to leadership.

▸UAE employment visa and standard benefits as per UAE Labour Law.

HOW TO APPLY

Interested candidates are invited to submit their CV along with a brief cover letter to HOOMAN@DUBAIOPTICAL.COM , HAMED@DUBAIOPTICAL.COM with the subject line: "Application – E-Commerce Support Specialist". Only shortlisted candidates will be contacted.

Pay: AED4,000.00 - AED6,000.00 per month

Work Location: In person

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