Are you a motivated and ambitious university student looking to gain hands-on experience in the hospitality industry? Do you have a passion for delivering exceptional guest experiences and a desire to learn from the best in the business? If so, we invite you to apply for our Front Office University Internship at Marriott International. About Marriott International As a global leader in the hospitality industry, Marriott International is committed to providing exceptional experiences for our guests and creating opportunities for our employees to grow and develop their careers. With a portfolio of over 30 brands, including Courtyard, we offer a diverse range of roles and opportunities for students and recent graduates to gain valuable experience and skills. About the Front Office University Internship Our Front Office University Internship is a fully remote role that offers the flexibility to work from anywhere. As a Front Office University Intern, you will have the opportunity to gain hands-on experience in the front office operations of a Marriott hotel, working closely with our experienced team to deliver exceptional guest experiences. You will be responsible for a range of tasks, including * Guest Services Providing exceptional guest services, including check-in, check-out, and responding to guest inquiries and concerns. * Front Desk Operations Assisting with front desk operations, including managing room assignments, handling guest complaints, and maintaining accurate records. * Communication Communicating effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest experiences. * Problem-Solving Identifying and resolving guest complaints and issues in a timely and professional manner. * Teamwork Collaborating with colleagues to achieve team goals and objectives. Key Responsibilities * Provide exceptional guest services, including check-in, check-out, and responding to guest inquiries and concerns. * Assist with front desk operations, including managing room assignments, handling guest complaints, and maintaining accurate records. * Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest experiences. * Identify and resolve guest complaints and issues in a timely and professional manner. * Collaborate with colleagues to achieve team goals and objectives. Essential Qualifications * Current Student Status Currently enrolled in a university or college program. * Communication Skills Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and management. * Problem-Solving Skills Ability to identify and resolve guest complaints and issues in a timely and professional manner. * Teamwork Ability to collaborate with colleagues to achieve team goals and objectives. * Adaptability Ability to adapt to changing situations and priorities in a fast-paced environment. Preferred Qualifications * Hospitality Experience Previous experience in the hospitality industry, either through work or internship. * Leadership Skills Ability to take on leadership roles and responsibilities, with a proven track record of success. * Technical Skills Proficiency in Microsoft Office, including Word, Excel, and Outlook. * Language Skills Fluency in multiple languages, with the ability to communicate effectively with guests from diverse backgrounds. Skills and Competencies * Communication Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and management. * Problem-Solving Ability to identify and resolve guest complaints and issues in a timely and professional manner. * Teamwork Ability to collaborate with colleagues to achieve team goals and objectives. * Adaptability Ability to adapt to changing situations and priorities in a fast-paced environment. * Leadership Ability to take on leadership roles and responsibilities, with a proven track record of success. Career Growth Opportunities and Learning Benefits As a Front Office University Intern at Marriott International, you will have the opportunity to gain valuable experience and skills in the hospitality industry, working closely with our experienced team to deliver exceptional guest experiences. You will also have access to a range of learning and development opportunities, including * Training and Development Access to comprehensive training and development programs, including on-the-job training, classroom training, and online learning resources. * Mentorship Opportunity to work with experienced colleagues who can provide guidance, support, and mentorship. * Networking Opportunity to connect with colleagues and industry professionals, building relationships and networking opportunities. * Career Advancement Opportunity to advance your career within Marriott International, with a range of roles and opportunities available. Work Environment and Company Culture As a Front Office University Intern at Marriott International, you will be part of a dynamic and fast-paced team, working in a remote environment. You will have the opportunity to work with a diverse range of colleagues, from different backgrounds and cultures, and will be expected to communicate effectively and work collaboratively as part of a team. Compensation, Perks, and Benefits As a Front Office University Intern at Marriott International, you will receive a competitive salary, as well as a range of benefits and perks, including * Competitive Salary $25.25 per hour. * 401(k) Plan Eligibility for a 401(k) plan, with a company match. * Stock Purchase Plan Eligibility for a stock purchase plan. * Discounts at Marriott Properties Discounts at Marriott properties, including hotels, resorts, and restaurants. * Commuter Benefits Commuter benefits, including public transportation reimbursement. * Employee Assistance Plan Access to an employee assistance plan, providing support and resources for employees and their families. * Childcare Discounts Childcare discounts, including discounts on childcare services and products. Equal Opportunity Employer Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. How to Apply If you are a motivated and ambitious university student looking to gain hands-on experience in the hospitality industry, we invite you to apply for our Front Office University Internship at Marriott International. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply To This Job Apply for this job