Freight Forwarding Operations Manager - Logistics - Dubai, UAE

Position OverviewThe Freight Forwarding Operations Manager role at DP World Logistics in Dubai manages day-to-day multimodal freight forwarding operations, ensuring compliant, cost-efficient, and high-quality service delivery across air, sea, and road freight.
The role drives operational excellence, customer satisfaction, and KPI achievement in line with DP World standards.Job DetailsCountry:
UAECity:
DubaiIndustry:
Logistics and Supply ChainFunction:
LogisticsSalary:
22,000‑30,000 monthly (Market estimated)Gender:
AnyCandidate Nationality:
AnyJob Type:
Full-timeKey ResponsibilitiesOversee end-to-end freight forwarding operations across air, sea, and road transport modesEnsure timely and accurate documentation, customs clearance, and compliance with local and international regulationsMaintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelinesEnsure adherence to SOPs, ISO standards, and health and safety requirementsMaintain high data quality in the TMS, including accurate shipment registration, cost and income accrualsEnsure all shipment documentation is uploaded and invoicing is completed within global performance timelinesAct as the primary escalation point for operational issues, ensuring rapid resolution and proactive communicationBuild and maintain strong relationships with key accounts to ensure service excellence and customer retentionCoordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutionsReview operational KPIs and implement continuous improvement initiativesLead, coach, and develop a high-performing operations team with effective resource planning and succession managementConduct performance reviews and support individual development plansEnsure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policiesManage claims, disputes, and operational incidents in line with contractual and legal requirementsIdeal ProfileBachelor's degree in supply chain, logistics, international business, or a related fieldEight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial roleProven experience managing multimodal operations within a multinational logistics environmentStrong knowledge of GCC and global trade regulations and customs processesAbility to drive performance, manage risk, and lead teams in a fast‑paced environmentSkills SetFreight forwarding operations managementMultimodal logistics coordinationCustoms and trade complianceKPI management and continuous improvementTeam leadership and people developmentCustomer and stakeholder managementFinancial control and TMS data qualityWhy Join UsLead critical logistics operations within a global trade and supply chain organization.
Work across integrated multimodal networks and key regional markets.
Collaborative and performance‑driven culture with opportunities for leadership growth within DP World's global platform.About the CompanyDP World is a global logistics and supply chain leader headquartered in Dubai, delivering integrated solutions across ports, terminals, freight forwarding, warehousing, and technology.
Through operational excellence and innovation, DP World enables efficient, secure, and sustainable trade for customers worldwide.
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