Gestionnaire de comptes – Mid-Market

Job Description:

  • Protéger et faire croître un portefeuille de comptes en menant des conversations de renouvellement rigoureuses qui maintiennent le GRR à cible et créent de l'espace pour l'expansion NRR
  • Piloter la migration tarifaire sur les comptes, mener des conversations commerciales directes avec les clients sur le passage au modèle plateforme et les conclure
  • Accélérer l'adoption multi-modules en positionnant l'Agent Workleap comme un multiplicateur de performance pour les gestionnaires
  • Réduire le risque de désabonnement en détectant les signaux d'alerte tôt, en escaladant avec un plan et en dirigeant des Mid-Term Value Reviews
  • Maintenir un pipeline HubSpot propre et précis
  • Utiliser des outils d'IA comme Claude pour préparer les appels, construire des briefs de compte et itérer sur les communications
  • Contribuer à façonner les playbooks de l'équipe en partageant les apprentissages et en codifiant les pratiques efficaces

Requirements:

  • 2+ ans en gestion de comptes ou succès client avec un quota de renouvellement
  • Expérience avec un portefeuille entre 1 M$ et 5 M$ ARR
  • Habileté prouvée à mener des conversations commerciales difficiles, notamment hausses de prix, objections et migrations
  • Discipline de pipeline solide et hygiène CRM professionnelle
  • À l'aise avec les outils d'IA comme Claude, Copilot et ChatGPT au quotidien
  • Expérience dans un environnement scale-up ou en forte croissance où le playbook est encore en construction

Benefits:

  • Programme LTIP, participation à la croissance à long terme de Workleap
  • REER
  • Assurances collectives familiales
  • Télémédecine
  • Budget bien-être annuel
  • Politique de vacances flexible
  • Télétravail, avec accès à nos bureaux de Montréal
  • Rassemblement en personne deux fois par an
  • Claude accessible à tous
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...