Global Specialist Training and Rollout Freight Forwarding Systems - DP World - Dubai, UAE

Position OverviewGlobal Specialist Training and Rollout Freight Forwarding Systems in Dubai, UAE supports the global deployment and adoption of Tech‑in‑a‑Box systems used across DP World freight forwarding operations. The role focuses on coordinating system training programs, supporting global system rollouts, and ensuring consistent implementation of logistics technology platforms that enable efficient global supply chain : UAE; City: Dubai; Industry: Logistics and Supply Chain; Function: Training and Development; Salary: 20000-26000 monthly (Market estimated). Gender: Any Candidate Nationality: Any Job Type: Full‑time.Key ResponsibilitiesAct as the global subject matter expert and super user for Tech‑in‑a‑Box cross functional systems used in freight forwarding operationsCoordinate global training initiatives to ensure consistent implementation and adoption of logistics systemsLiaise with global IT teams to define system requirements and support system deployment activitiesManage training programs for global teams including train the trainer initiatives and operational learning sessionsEnsure compliance with standard Tech‑in‑a‑Box processes through audits and collaboration with regional super usersCommunicate system functionality issues and recommend improvements to operations leadership and IT teamsSupport release management activities including system updates, training communication, and monitoring adoption of new processesAssist with global operational excellence initiatives involving CRM, quotation tools, customer platforms, and master data systemsCoordinate and monitor user acceptance testing activities to ensure systems meet operational requirementsWork with regional super users to ensure all training tasks and learning resources are delivered effectivelyManage global training programs for new and existing users to ensure consistent competency across regionsReport training outcomes and learning progress to the global learning and development teamIdentify system training gaps through performance data and feedback and implement corrective training actionsDevelop learning materials including user manuals, training guides, e‑learning modules, webinars, and tutorialsDesign onboarding programs for customers to accelerate adoption of customer platform technologiesDevelop train the trainer programs for regional teams, account managers, and customer service personnelCreate knowledge resources including FAQs, knowledge base documentation, and support materialsMonitor system adoption metrics and implement targeted initiatives to increase system utilizationLead communications related to system updates, new features, and platform enhancementsCollaborate with global and regional teams to improve system processes and training programsIdeal ProfileMaster's degree in Logistics, Supply Chain Management, or related fieldExperience working with logistics systems development and operational training programsStrong understanding of freight forwarding processes including air freight and ocean freight operationsFamiliarity with transportation management systems and supply chain visibility platformsExperience managing training programs and large scale system rolloutsStrong project management and organizational skills for coordinating global initiativesAbility to collaborate with IT teams and operational stakeholders across multiple regionsExcellent communication and presentation skills for delivering training and facilitating workshopsStrong analytical ability to assess training effectiveness and system adoption performanceSkills SetLogistics system training and rollout managementTransportation management systems and digital platformsGlobal training program developmentFreight forwarding operational processesUser acceptance testing coordinationE-learning and digital training content developmentData analysis and adoption monitoringCross functional collaboration and stakeholder engagementWhy Join UsOpportunity to support global technology transformation within a leading logistics organizationWork on advanced freight forwarding systems used across international supply chain operationsCollaborate with global teams and technology experts across multiple regionsBuild expertise in logistics system training and digital platform adoptionJoin a diverse organization focused on innovation, operational excellence, and global trade connectivityAbout the CompanyDP World is a global leader in trade enablement and logistics infrastructure, operating ports, terminals, and integrated supply chain solutions across more than 78 countries. With a workforce of over 115000 professionals from diverse nationalities, the company connects global markets through advanced logistics networks, marine services, and smart technology solutions. Headquartered in Dubai, DP World continues to drive innovation in global trade, supporting efficient, sustainable, and future‑ready supply chains that connect businesses and communities worldwide. #J-18808-Ljbffr

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