Healthcare Customer Service & Virtual Assistant – Remote
We are looking for a reliable and detail-oriented Healthcare Customer Service & Virtual Assistant to join our remote team. This role involves communicating with patients and law firms, managing records and documentation, and providing administrative support while maintaining confidentiality and accuracy.
Key Responsibilities
- Manage and update documents using Google Workspace, including Google Docs and Google Sheets.
- Make and receive calls with patients and law firms in a professional and courteous manner.
- Assist with administrative tasks and maintain accurate records.
- Request and obtain medical records and update patient charts with accurate information.
- Review and verify information for accuracy and completeness.
- Maintain patient confidentiality and handle sensitive information appropriately.
- Work independently while meeting deadlines and maintaining a high level of attention to detail.
- Excellent written and spoken English.
- Proficiency in Google Workspace, particularly Google Docs and Google Sheets.
- Comfortable making and receiving calls with patients and other professionals.
- Strong communication and customer service skills.
- At least 2 years of experience in customer service and healthcare, or in a similar role or related field.
- Strong organizational skills and attention to detail.
- Able to work independently in a remote environment.
- Comfortable handling confidential and sensitive information.
Experience
- Healthcare: 1 year (Required)
- Customer service: 2 years (Required)
- English (Required)
