Hotel Front Desk Receptionist Guest Services Operations - Marriott International - Dubai UAE Position Overview Hotel Front Desk Receptionist Guest Services Operations at Marriott International supports daily reception and guest service activities at Four Points by Sheraton Sheikh Zayed Road Dubai. This role focuses on delivering professional hospitality service by managing guest check-ins, handling reservations and payments, and ensuring guests receive a smooth and welcoming experience throughout their stay. Job Details Country: UAE City: Dubai Industry: Hospitality Function: Front Desk-Reception Salary: 3200-4000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Process guest check-in and check-out procedures while verifying guest identity, payment details, and reservation information. * Assign rooms, activate room keys, and ensure guest accounts are correctly created and maintained. * Confirm payment authorization and verify billing details before issuing room access. * Provide guests with hotel information, directions, and assistance related to hotel services and facilities. * Respond to guest requests and coordinate with relevant hotel departments to fulfill service requirements. * Prepare and review daily operational reports, cashier summaries, and shift closing reports. * Process payments, vouchers, refunds, and charges in accordance with hotel financial procedures. * Maintain accurate financial records and ensure all transactions follow accounting and audit standards. * Follow up on guest service requests to ensure satisfaction and quality service delivery. * Maintain a professional reception environment aligned with international hospitality standards. * Report incidents, maintenance concerns, or guest issues to management and appropriate departments. * Support team collaboration and maintain positive relationships with colleagues to achieve service goals. Ideal Profile * High school diploma or equivalent qualification. * Previous experience in hotel front desk, reception, or guest services operations is preferred. * Strong communication and interpersonal skills in a hospitality environment. * Ability to manage guest interactions professionally in a fast-paced hotel setting. * Basic knowledge of hotel reservation systems and computer applications. * Attention to detail and ability to handle financial transactions accurately. Skills Set * Hotel front desk operations * Guest check-in and check-out procedures * Customer service and hospitality communication * Reservation and guest account management * Payment processing and cashiering * Problem solving and guest request coordination * Team collaboration in hotel operations * Service quality and guest satisfaction management Why Join Us * Work with one of the world's largest international hospitality companies. * Gain valuable experience in Dubai's global tourism and hotel industry. * Be part of a diverse team delivering high-quality guest service. * Access career development opportunities across Marriott International's global hotel network. About the Company Marriott International is a global hospitality company operating thousands of hotels and resorts across numerous brands worldwide. Through brands such as Four Points by Sheraton, Marriott delivers comfortable accommodations and reliable hospitality experiences for travelers while providing employees with opportunities for professional growth within a diverse international workforce.