IT Administrative

We are seeking a proactive and technically skilled IT Administrator to manage and support IT infrastructure across office, warehouse, factory, and logistics operations.

We are seeking a proactive and technically skilled IT Administrator to manage and support IT infrastructure across office, warehouse, factory, and logistics operations. This role is ideal for a hands-on IT professional who enjoys troubleshooting, maintaining secure systems, supporting end users, and driving continuous technology improvements.

Key Responsibilities

  • Provide Level 1 & Level 2 technical support for desktops, laptops, printers, mobile devices, and business applications.
  • Install, configure, maintain, and troubleshoot Windows operating systems and user devices.
  • Manage Microsoft 365 administration, Active Directory, user accounts, permissions, and email services.
  • Support and maintain LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connectivity.
  • Configure and troubleshoot Ruijie/Reyee and Cisco networking equipment.
  • Assist with FortiGate firewall administration and network security.
  • Manage Windows Server environments, file sharing, DNS, DHCP, and Group Policies.
  • Maintain backup systems, NAS storage, disaster recovery, and endpoint security.
  • Support IP Telephony systems (Yealink, Yeastar, Avaya).
  • Maintain Hikvision CCTV systems and NVR infrastructure.
  • Support ERP, CRM, Tally, warehouse management systems, and other business applications.
  • Maintain IT asset inventory, software licences, warranties, and technical documentation.
  • Coordinate with external vendors for installations, repairs, and annual maintenance contracts.
  • Identify opportunities to automate processes using AI tools and modern technologies.
  • Ensure IT systems remain secure, reliable, and available across all company locations.

Requirements

  • Minimum 2 years of hands-on IT experience in the UAE (Mandatory).
  • Strong experience with:
  • Windows Desktop & Windows Server
  • Microsoft 365 Administration
  • Active Directory & Group Policy
  • TCP/IP, DNS, DHCP, VLANs, VPN
  • Cisco and Ruijie/Reyee networking
  • IT helpdesk and ticketing systems
  • Experience supporting IP telephony, CCTV, backup systems, and IT security.
  • Knowledge of ERP systems, cloud applications, APIs, and automation is an advantage.
  • Experience with AI productivity tools or automation platforms will be considered an added advantage.
  • Microsoft, Cisco (CCNA), Fortinet, or ITIL certifications are preferred.

Preferred Qualifications

  • Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field.
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