IT Business and Technology Support Officer - 2500009D

Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team.

As an IT Business and Technology Support Officer you will play a key role in deriving data-driven insights through data analysis to support the development and implementation of business process improvement and standards within Digital Platform Services and Employee Experience (DPS &EE) to align with department strategic objectives, enhancing overall performance and compliance. You will be responsible for collecting, curating and analysing business performance data and providing actionable recommendations, fostering a data-driven decision-making culture and continuous improvement.

In this role you will:

Drive a culture of continuous improvement by monitoring and assessing existing processes, identify areas of improvement and ensure that established best practices are followed and systems & processes are aligned thus enabling the execution of strategic objectives and effective risk management.
Collaborate with cross-functional teams to gather and validate requirements and ensure alignment with business objectives for process improvement.
Design and implement continuous process improvements that optimize operations and increase efficiency in alignment with industry best practices.
Support project/ product managers in the execution of processes as per agreed deliverables and Service Level Agreements (SLAs), raising service credit requests to vendors where necessary.
Support project / product managers in conducting monthly service reviews and ensuring follow-up on items escalated for management attention.
Support the initiation of change requests ensuring such requests are compliant with IT Governance Framework.
Maintain a comprehensive repository of management information including but not limited to:  process performance, operational meeting minutes, RAID (Risks, Assumptions, Issues Dependencies) logs and items escalated for management attention.
 Analyse data and create reports and presentations with key findings and recommendations across key Management datasets to generate actionable insights for the DPS&EE function.
Support DPS&EE capability leads in capturing, tracking and reporting on OKRs, KPIs and SLAs to ensure efficient and compliant operations.
Support and promote building a cost aware culture across the department by applying FinOps practices, principles and techniques to different areas of DPS&EE (e.g. Private Cloud, Networking, Database, Public Cloud).
 
Qualifications & Experience
To be considered for this role, you must meet the below requirements:

Degree or Honours (12+3 or equivalent) and 3+ years experience in relevant fields such as Finance, Business Administration, Information Technology (IT) or Computer Science, Economics, and Project Management with focus on managing financial aspects of IT projects.
Skills/Knowledge:

Data Analysis – Proficiency in collecting, curating & analysing data, identifying actionable insights, and making data-driven recommendations.
Reporting Tools and Software – Familiarity with financial management tools (e.g. Enterprise Resource Planning systems, cloud cost management platforms, PowerBI, Excel) for tracking and reporting.
Ability to identify, recommend and implement process enhancements to improve efficiency, reporting, and monitoring.
IT Cost Management – Knowledge of IT cost components, their drivers and potential optimisation levers.
Budgeting and Forecasting – Ability to support budgeting planning and forecasting for IT initiatives, ensuring minimal variance and accurate tracking.
Strong communication and collaboration skills to work with IT, finance, procurement, and other departments as necessary.
Risk Management – Ability to identify and assess risks related to IT and initiatives, and contribute to discussions on possible mitigation strategies.
Ability to understand different user group needs and translate those into workable solutions suitable to all.
Good knowledge of how IT operates within an organisation including Software Development Lifecyle, Project Finances and how 3rd party suppliers support IT operations.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website /careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

21 Feb

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