L1/L2 Infrastructure Support Engineer Jobs in Dubai, UAE | Network

LocationDubai, United Arab EmiratesJob CategoryInformation Technology (IT) & SoftwareJob OverviewAn exciting opportunity is available for an experienced L1/L2 Infrastructure Support Engineer in Dubai, UAE. This role is ideal for IT infrastructure professionals with expertise in Windows Server administration, network operations, and enterprise technical support. Candidates with strong experience using ManageEngine ServiceDesk Plus and industry-recognized certifications are encouraged to apply.The successful candidate will be responsible for maintaining enterprise IT infrastructure, supporting network operations, resolving technical incidents, and ensuring the reliability of critical business systems. This position offers excellent opportunities for career growth, technical upskilling, and professional development while working with modern infrastructure technologies and enterprise support environments.Key ResponsibilitiesProvide L1 and L2 technical support for enterprise IT infrastructure and network , troubleshoot, and maintain Windows Server environments.Administer Active Directory, DNS, DHCP, and user account management.Support LAN/WAN infrastructure, switching, and routing technologies.Monitor network performance and resolve infrastructure-related issues.Manage incidents and service requests using ManageEngine ServiceDesk Plus.Perform endpoint management and hardware troubleshooting.Monitor backup operations and ensure successful backup completion.Collaborate with internal IT teams to maintain system availability and performance.Maintain technical documentation and follow IT service management best practices.Ensure timely resolution of incidents while meeting service level agreements (SLAs).Requirements & QualificationsEducationBachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline.Experience4-6 years of experience in L1/L2 Infrastructure Support and Network experience with enterprise IT infrastructure support.Technical SkillsWindows Server AdministrationActive DirectoryDNSDHCPLAN/WAN NetworkingSwitching and RoutingNetwork MonitoringEndpoint ManagementBackup MonitoringHardware TroubleshootingManageEngine ServiceDesk Plus (Mandatory)Certifications (Mandatory)CCNAMicrosoft Certified Professional (MCP)CompTIA Network+ITIL FoundationProfessional SkillsStrong troubleshooting and analytical skillsProblem-solving abilitiesExcellent communication and teamworkCustomer-focused technical supportTime management and organizational skillsSalary, Benefits & Career GrowthBenefitsOpportunity to work with enterprise IT infrastructure in Dubai.Exposure to modern network operations and infrastructure technologies.Professional and collaborative work environment.Opportunities to work on enterprise support and infrastructure projects.Career GrowthEnhance expertise in Windows Server administration, enterprise networking, and infrastructure certifications and technical competencies through practical experience.Gain exposure to enterprise IT service management and infrastructure support best practices.Continuous professional development through challenging technical assignments.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...