Motor Claims (Consultant & Sr. Consultant)

Company Description

Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate to be responsible for contributing towards the customer deliverables, process maintenance & improvement, and as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job description

  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.

  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

  • Create an environment of trust, open communication, creative thinking, and cohesiveness.

  • Maintain the highest level of technical expertise, soft skills expertise.

  • Liaise with IT Teams, clients, and business team.

  • Manage incident activity to ensure all tickets are worked within the SLA while maintaining SLA response time.

  • Required data management / maintenance / modify in excel.

Qualifications

  • Graduate/post-graduate

  • Minimum 1 year of Insurance backend working experience.

  • Good Communications Skills

  • Knowing Arabic (Mandatory)

  • Have good working knowledge in MS Office applications: Word, excel, & PPT

  • Basic Computer Knowledge is required.

  • Claims processing (Motor) experience will be considered as a preferred additional qualification

Additional information

  • Be able to work in a fast-paced environment

  • Have good working knowledge in MS Office applications: Word, excel, & PPT

  • Be able to adjust quickly and smoothly to changing priorities and conditions

  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

  • Create an environment of trust, open communication, creative thinking, and cohesiveness

  • Maintain the highest level of technical expertise, soft skills expertise

  • Insurance Regulations: Familiarity with UAE insurance regulations and policies.

  • Multitasking: Ability to manage multiple cases simultaneously while maintaining quality and efficiency.

  • Problem-Solving: Capable of resolving complex insurance-related issues efficiently

Our Employees Enjoy:

  • Annual merit increase based on performance.

  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.

  • Competitive Salary with attractive and attainable PBI structure.

  • Paid vacation and sick leave annually.

  • Exceptional Health and Life Insurance Plan

  • Paid referral program.

  • Career development & growth opportunities for advancement.

  • Excellent Reward and recognition programs.

Location

UAE

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