Operations Control Center Officer

Position OverviewThe Roads and Transport Authority (RTA) in Dubai is hiring an Operations Control Center Officer to manage the EC3 systems linked to operational control centers across the Emirate. The role ensures smooth and safe operations of Dubai's multimodal transportation network by monitoring traffic, metro, bus, tram, marine, and taxi services, responding to incidents, and coordinating with internal and external stakeholders. The position requires strong technical, analytical, and communication skills to support 24/7 operational readiness. Location: UAE Location: Dubai Industry: Government Administration Function: Logistics-Transportation Salary: 16000-20000 monthly (Market estimated) Gender: Any Candidate Nationality: UAE Nationals Only Candidate Preferred Location: Any Job Type: Full-timeCore DutiesPrepare daily operational reports including incident and performance updates for Dubai's transport networkRespond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communicationMonitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with proceduresOperate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control roomsEscalate service disruptions and emergency-level incidents to relevant authorities immediatelyOversee planned event and crowd management operations at transport hubs through CCTV and OCC systemsHandle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalationRegister incidents in EMMS C2 and document actions taken by OCCs in accordance with approved proceduresSupport coordination between internal teams and external entities during crises, ensuring timely reporting to supervisorsPerform additional duties assigned by the direct line manager or Department DirectorCandidate RequirementsDiploma or Bachelor's degree in Business Administration or equivalent from an accredited universityDiploma holders require 5 years of experience; Bachelor's holders require 0-2 years of experiencePrevious experience in operational control centers or transport network management preferredStrong knowledge of transport monitoring systems such as EMMS C2, IMMCS, AVM, and iTrafficStrong analytical, problem-solving, and reporting skills with high attention to detailAbility to work under pressure and handle emergencies in a 24/7 shift environmentExcellent communication and teamwork skills for coordinating with multiple stakeholdersWhy Join UsCompetitive tax-free salary with full Dubai government benefitsMedical insurance, retirement benefits, and additional allowances under UAE Labour LawOpportunity to contribute to Dubai's world-class transport infrastructure and smart mobility initiativesProfessional development opportunities in operations and crisis managementWork in a high-impact role ensuring the safety and reliability of Dubai's multimodal transport systemsAbout the CompanyThe Roads and Transport Authority (RTA) is Dubai's government body responsible for roads, traffic systems, and public transport services including metro, trams, buses, taxis, and marine transport. Since 2005, RTA has pioneered innovative mobility and smart city solutions to enhance quality of life for residents and visitors. Careers at RTA offer professionals the chance to play a key role in shaping one of the world's most advanced and sustainable transport networks.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...