Operations Manager (Taj/Oberoi/or Higher Hotels)

Operations Manager (Taj/Oberoi/or Higher Hotels)

Location: Mumbai

Salary: Up to 60 LPA

Overview

We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our esteemed hotel. The ideal candidate will have a proven track record in hotel operations, demonstrating strong leadership and a commitment to guest satisfaction.

Qualifications & Requirements

Experience

  • Minimum 10–15 years of progressive experience in hotel operations.
  • At least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).
Education :
  • Bachelor’s degree in Hotel Management or equivalent.
Technical Skills :
  • Proficiency in Property Management Systems (PMS).
  • Advanced knowledge of MS Office (Word, Excel, PowerPoint).
  • Basic computer hardware/software troubleshooting skills.
Soft Skills :
  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving and decision-making under pressure.
  • Guest-centric mindset with attention to detail.
Key Competencies
  • Hotel Operations & Administration : Oversee daily hotel operations, ensuring compliance with standards and policies.
  • Guest Relations & Satisfaction : Foster a culture of exceptional guest service; address guest complaints and feedback effectively.
  • Revenue & Budget Management : Develop and manage budgets, and implement strategies to maximize revenue and control costs.
  • Team Leadership & Staff Training : Lead, mentor, and train staff to ensure high performance and professional development.
  • Front Office & Reservation Management : Manage front office operations, including reservations, check-ins, and check-outs.
  • Event Coordination & Banquet Support : Oversee the planning and execution of events and banquets, ensuring seamless service.
  • Cost Control & Vendor Management : Monitor operational costs and manage vendor relationships to ensure quality and efficiency.
  • PMS & MS Office Proficiency : Utilize PMS and MS Office tools to enhance operational efficiency and reporting.
Work Environment & Benefits
  • Fast-paced, guest-facing environment.
  • May require weekend, holiday, and shift work.
  • Benefits as per company policy, including meals, accommodation, insurance, and performance bonuses.
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