Operations Performance Manager

Operations Performance Manager - Commercial StrategyLocation: Dubai, United Arab Emirates | Industry: Internet | Function: Strategy/Planning | Experience: Minimum 4 years in operations, commercial strategy, consulting, logistics, or marketplace businesses | Job Type: Full-timeOverviewOperations Performance Manager - Commercial Strategy in Dubai, United Arab Emirates is a senior opportunity within the Internet industry for an analytical professional who can manage operational commercials, performance indicators, financial models, and optimization projects. The role will support talabat UAE by identifying where margin is gained or lost, improving cost efficiency, and converting complex operational data into clear business decisions.Job DetailsCountry: United Arab Emirates | City: Dubai | Salary: 22,000–32,000 (estimated; confirm final offer with employer)Role ContextThe Operations Performance Manager will own the commercial and performance framework supporting talabat UAE's delivery operations. This includes cost per order, rider costs, third‑party logistics economics, operational budgets, performance forecasts, efficiency measures, and the key indicators influencing the operations profit and loss statement. The position will work directly with operations, finance, commercial, product, and senior leadership teams. Rather than managing every execution team directly, the manager will influence decisions through strong analysis, commercial judgment, credible recommendations, and trusted stakeholder ResponsibilitiesOwn the commercial performance framework for talabat UAE cost per order, rider costs, staffing efficiency, and other operational cost drivers.Track operational budgets against actual performance and explain material variances.Identify where margin is gained, reduced, or exposed to operational risk.Protect sustainable rider and third‑party logistics partner earnings while improving efficiency.Present clear trade‑offs between operational cost, business growth, service quality, and customer experience.Maintain the UAE operations KPI framework from forecast through actual performance.Anticipate performance gaps before they affect the operational profit and loss and coordinate interventions to close identified performance gaps.Prepare executive reports, performance reviews, and decision‑ready management optimization initiatives across rider economics, workforce planning, vendor performance, service coverage, and area‑level operational processes that create unnecessary cost, delays, or service improvement opportunities and build evidence‑based business cases for strategic operational projects.Design pilots, define success measures, assess results, and scale successful complex financial and operational models to understand underlying performance drivers.Challenge assumptions, test model sensitivity, and validate conclusions before recommendations are presented.Build analytical models, dashboards, and reporting tools that accelerate decision‑making.Translate detailed data into concise conclusions, priorities, and management actions.Use SQL and BigQuery to investigate operational data where or improve reporting through Looker, Tableau, or similar business intelligence tools.Partner with operations, product, commercial, finance, logistics, and technology teams.Manage cross‑functional dependencies and maintain accountability for project outcomes.Engage confidently with directors, vice presidents, and other senior stakeholders.Defend recommendations with evidence while remaining open to constructive challenge.Track agreed actions through completion rather than transferring unresolved issues to other teams.Prepare for potential future responsibility for one or two direct reports.Ideal ProfileMinimum 4 years of experience in operations, commercial management, business strategy, management consulting, or a related field.Experience in a marketplace, logistics, delivery, e‑commerce, or quick‑commerce environment is preferred.Strong understanding of how operational and commercial decisions affect business profitability.Proven ability to identify the financial and operational levers that influence performance.Advanced analytical judgment and confidence working with complex datasets and models.Strong financial modelling and profit and loss management capability.Ability to interpret budgets, forecasts, cost structures, margins, and performance variances.Experience building business cases and evaluating strategic investment decisions.Confidence challenging assumptions and validating analytical outputs.Strong executive presence when engaging with directors and vice presidents.Ability to communicate complex findings through concise reports and experience leading cross‑functional optimization or transformation projects.Strong ownership, follow‑through, and accountability for measurable results.Ability to influence teams and stakeholders without relying on direct reporting authority.Readiness to progress into formal p

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