Patient Administrator – IP
Number of positions: 1 Recruiter name: Fatma Alharthi Reference number: 68820 Workplace TypeMediclinic City Hospital | Dubai | United Arab Emirates MAIN PURPOSE OF JOBTo improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role KEY RESPONSIBILITY AREAS To effectively and efficiently manage the patient appointment scheduling and registration process To effectively and efficiently manage the medical insurance process and other related tasks Effectively manage the billing and cash up process To consistently meet customer service expectations by improving the quality of patient service Required EducationEssential: Completed secondary school education (Grade 12) Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting Required ExperienceEssential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry Desired: Experience in a Contact Centre or Healthcare environment Required Job Skills And Knowledge Computer literacy and proficiency in MS Office applications CRM (customer relations management) software applications Hospital information systems Knowledge of company policies and emergency codes Knowledge of medical insurance terminologies and process Medical terminology and procedures Numerical literacy Patient scheduling and registration processes
