Program Manager III

Job SnapshotProgram Manager III - Last Mile ExcellenceRole: Program Manager III - Last Mile ExcellenceLocation: Dubai, United Arab EmiratesIndustry: Package-Freight DeliveryFunction: Program ManagementExperience: Minimum 5 years in program or project managementJob Type: Full-timePosition OverviewThe Program Manager III - Last Mile Excellence position in Dubai, United Arab Emirates, is a senior operational improvement opportunity within the Package-Freight Delivery industry. Amazon is hiring an experienced program manager to optimize cost, productivity and delivery speed across Amazon Rush last-mile stations in the UAE. Working within Amazon Customer Excellence Systems, the program manager will become a subject-matter expert in Rush operations, tools and transportation technologies. The position combines hands-on station analysis with strategic program ownership, requiring regular time and motion studies, performance evaluation and collaboration across financial, technical and operational teams.Job DetailsCountry: United Arab EmiratesCity: DubaiIndustry: Package-Freight DeliveryFunction: Program ManagementSalary: AED 30000-45000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.Gender: AnyCandidate Nationality: AnyJob Type: Full-timeRole ContextAmazon Rush is designed around fast, dependable last‑mile execution. The ACES Program Manager III will improve how transportation operations balance customer experience, delivery associate experience and financial performance while supporting network-speed and DEX initiatives. The role requires detailed knowledge of station processes, UTR, OTR and routing technologies. By combining floor-level observations with large-scale data analysis, the program manager will identify practical improvements and build mechanisms that can be repeated across the UAE delivery network.Key ResponsibilitiesOwn the SPD, SPR and utilization improvement roadmap.Lead programs designed to reduce delivery cost per unit.Develop and implement routing-efficiency labor-planning assumptions and demand-shaping programs.Conduct time and motion studies within last-mile delivery pilot results and build recommendations for wider deployment.Evaluate the operational and financial impact of proposed changes.Support network-speed and DEX improvement projects.Monitor safety, quality, productivity and delivery associate experience.Identify improvement opportunities within UTR, OTR and routing processes.Influence DEX, Finance, Technology and Operations stakeholders.Work with Finance business partners on OP1, QxG and 3YF planning assumptions.Build scalable mechanisms such as WBRs, dashboards and performance reviews.Own program strategy, implementation and end-to-end delivery.Prepare six-page narratives and decision documents for senior stakeholders.Communicate progress, risks and results across all organizational levels.Balance customer-experience improvements against financial impact.Convert complex operational problems into simple, practical solutions.Ideal ProfileBachelor's degree.At least 5 years of program or project management experience.Experience owning program strategy and end-to-end delivery.Proven ability to use data and metrics to drive improvements.Experience presenting program results to senior leadership.Strong judgment in balancing service outcomes with financial priorities.Excellent written and verbal communication skills.Ability to lead cross-functional projects without direct reporting authority.At least 2 years of process-improvement experience is preferred.Master's degree or MBA is advantageous.Relevant postgraduate study may include business, operations, human resources, adult education, organizational development or instructional design.Ability to perform effectively in fast-moving and ambiguous conditions.Skills SetLast-mile delivery operationsProgram strategyCost-per-unit optimizationRouting efficiencyLabor planningDemand shapingTime and motion studiesUTR and OTR processesOperational data analysisPilot and expansion evaluationFinancial impact assessmentWBR developmentDashboard creationNetwork-speed improvementCross-functional leadershipSix-page narrative writingWhy Join UsThis role provides the opportunity to shape the operating model behind Amazon Rush and influence the cost, speed and reliability of last-mile delivery across the UAE. The program manager will gain broad exposure to operational technology, financial planning, routing systems and senior-level decision-making. The position also offers a platform for developing scalable improvements that can move from a single-station pilot to network-wide adoption.About the CompanyAmazon is a global technology and e-commerce company supported by an extensive fulfilment and transportation network. Through Amazon Customer Excellence Systems, the organization standardises operations and develops practical improvements that strengthen safety, quality, productivity and customer e

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