Receptionist (Arabic speaker female)
We are looking for a friendly, professional, and customer-focused Hotel Receptionist to join our Front Office team in a 4-star hotel in Dubai. The successful candidate will be responsible for providing an excellent guest experience from arrival to departure while handling front desk operations efficiently and professionally.
Key Responsibilities
- Welcome and greet guests in a warm, professional, and courteous manner.
- Handle guest check-ins and check-outs accurately and efficiently.
- Verify guest reservations, identification, payment details, and room information.
- Provide information about hotel facilities, services, room types, and local attractions.
- Handle guest requests, questions, and complaints promptly and professionally.
- Coordinate with Housekeeping, Reservations, Maintenance, and other departments to ensure guest satisfaction.
- Manage room assignments and monitor room availability.
- Process payments, invoices, and deposits according to hotel procedures.
- Maintain accurate guest records and update the hotel’s Property Management System (PMS).
- Answer telephone calls, emails, and guest inquiries professionally.
- Assist guests with transportation, restaurant reservations, tours, and other concierge-related requests when required.
- Maintain a clean, organized, and professional reception area.
- Follow hotel standards, policies, and procedures, including health, safety, and security requirements.
- Perform cashiering and end-of-shift reconciliation when assigned.
- Handle VIP guests and special requests with appropriate attention and discretion.
- Promote hotel facilities, services, and applicable room upgrades where appropriate.
- Prepare and complete shift reports and communicate important information during handovers.
Work Location: In person
