Remote Part-Time Customer Support Role I I I I
<p>We work fully remotely across the globe with flexible hours. Since many team members are based in Europe, you’ll generally need at least three hours of overlapping availability with CET or GMT.</p> <p>Interviews will take roughly four hours spread over a few weeks and include some paid practical tasks.</p> <p>Compensation is a flat global rate: $23 per hour, £17 per hour for applicants in the UK, and €20 per hour for those in Europe, based on a standard 10-hour workweek.</p> <p>If you have questions, reach out at careers@whereby.com.</p> <p>About Whereby: Built with Scandinavian simplicity at its core, Whereby is a remote-first video meeting company focused on making “anywhere” a sustainable place to work. We value individual backgrounds and believe our differences make us better. Every part of your identity matters to us.</p> <p>What we need: We’re hiring a customer support agent for the Whereby Meetings product. This remote position is around 10 hours per week, offering flexible scheduling and consulting-style work. It’s a great fit for someone seeking supplemental income and who enjoys working in a collaborative, fully remote environment.</p> <p>About the role: Think of this job description as guidance rather than a strict list of requirements. We don’t expect a perfect match—if you’re close, we’d love to hear from you.</p> <p>Qualities that lead to success:<br /> • You focus on doing things well rather than doing them fast.<br /> • You bring empathy and thoughtfulness to every customer interaction.<br /> • You’re comfortable speaking with customers from many cultures.<br /> • You type well and communicate in a warm, human tone.<br /> • You have some remote work experience and understand distributed team dynamics.<br /> • You’re naturally curious and good at solving problems independently.<br /> • You spot ways to improve the customer experience.</p> <p>What you’ll do:<br /> • Manage Tier 1 and Tier 2 support for Free, Pro, and Business users.<br /> • Receive training and support to handle Tier 2 inquiries.<br /> • Help refine processes, templates, and workflows.<br /> • Share customer insights, feedback, and feature ideas.<br /> • Take part in social and cultural activities at Whereby.</p> <p>Your daily tasks may include:<br /> • Responding to about 20 customer inquiries per day, depending on hours worked, covering troubleshooting, account issues, and product guidance.<br /> • Joining support team meetings to discuss patterns and solutions.<br /> • Improving support systems through tags, templates, and other enhancements.<br /> • Highlighting important customer feedback for the wider team.</p> <p>How we’ll measure success:<br /> • The quality of your responses.<br /> • Tickets resolved.<br /> • Number of replies needed to reach a resolution.<br /> • Customer satisfaction results.</p> <p>If you’ve read this far, you might as well apply!</p> <p>For more information, visit our Recruitment FAQ on Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.</p> <p>Background checks: Some positions require background screening. Details are available in our background check overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are completed through Zinc.</p> <p>Verification: If this role isn’t listed on our official channels, it’s likely no longer open. Some job sites repost our listings without permission, so information may be outdated. When in doubt, email careers@whereby.com.</p>
