Reservations Ticketing Agent

We are seeking a skilled and motivated Airline Ticketing Agent with a minimum of 3 years of experience in the travel field within the UAE. The ideal candidate will have hands-on experience with Global Distribution Systems (GDS) such as Amadeus or Sabre. This role requires exceptional customer service skills, a proactive attitude, and a strong desire to advance their career in the travel industry.

Key Responsibilities:

  • Ticketing and Reservations:
  • Process airline bookings and ticketing using Amadeus or Sabre GDS.
  • Handle changes, cancellations, and refunds efficiently.
  • Ensure accurate fare quotes and manage complex itineraries.
  • Customer Service:
  • Provide excellent customer service to clients by addressing inquiries and resolving issues promptly.
  • Assist customers with travel advice, itinerary planning, and special requests.
  • Maintain a high level of professionalism and empathy in all interactions.
  • Administrative Tasks:
  • Maintain and update customer records and booking details accurately.
  • Prepare and process travel documents, including tickets and vouchers.
  • Collaborate with other team members to ensure smooth operation and high service standards.
  • Problem Resolution:
  • Address and resolve any booking or travel-related issues effectively.
  • Handle customer complaints with a positive and solution-oriented approach.
  • Professional Development:
  • Stay updated on industry trends, airline policies, and travel regulations.
  • Participate in training programs and contribute to team meetings to enhance skills and knowledge.

Qualifications:

  • Experience:
  • Minimum of 3 years of experience in the travel industry within the UAE.
  • Proven experience with GDS systems, preferably Amadeus and/or Sabre.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using GDS systems and travel-related software.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Education:
  • A diploma or degree in Travel and Tourism, Hospitality Management, or a related field is preferred.
  • Other:
  • Knowledge of UAE travel regulations and industry standards.
  • Fluency in English; additional languages are a plus.
  • A proactive and career-oriented mindset with a willingness to grow within the company.
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