Senior Officer - Motor Claims Recovery (Arabic)

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting a Supervisor - Motor Claims Recovery (Arabic) for our client based in Abu Dhabi, UAE.

Job Purpose

:Responsible for managing and supervising motor recovery claims operations, ensuring timely settlements with other insurance companies, and leading a team of Senior Officers and Claims Assistants. The role ensures compliance with company policies, regulatory requirements, and operational standards while maximizing recovery effectiveness and maintaining stakeholder satisfaction

**.

Job Responsibilitie**

s:1.Claims Recovery Managemen
  • t:Oversee motor recovery claims processing and settlements in line with policy terms and company guideline
  • s.Verify coverage and assess liability for recovery claims promptl
  • y.Negotiate with other insurers and coordinate with the Legal Department for recovery action
  • s.Handle invalid recovery claims and ensure proper repudiation with technical justificatio
n.2.Team Supervision & Operational Contro
  • l:Supervise day-to-day operations of the recovery team, ensuring adherence to procedures and performance target
  • s.Conduct periodic reviews of aging recovery claims to improve settlement ratio
  • s.Provide technical guidance and on-the-job training to team member
s.3.Compliance & Reportin
  • g:Ensure compliance with regulatory and procedural requirement
  • s.Maintain accurate claim records and system entrie
  • s.Prepare and submit timely reports on recovery performance and complianc
e.4.Process Improvement & Stakeholder Managemen
  • t:Participate in planning and process improvement initiative
  • s.Gather and address feedback from internal teams and external stakeholders to enhance service qualit

**y.

Key Performance Indicators (KPI**

  • s):Timeliness and accuracy of recovery claim settlemen
  • ts.Reduction in complaints and improvement in stakeholder satisfacti
  • on.Maximization of recoveries from individuals and insure

  • rs.Operational efficiency and compliance with standar
**ds.

Job Requireme**

  • nts:Educat ion: Bachelor’s Degree (Insurance, Business, or related fie

  • ld).Preferred Certificati ons: CII, ARM, Dip CII, ACII, AIS, F
  • III.Experie nce: 4-6 years in motor claims Insurance recov
  • ery.Langua

    ges: Full professional proficienc y in Eng lish and Ar a

bic.
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