Manages the clinical aspect of the clinic including ensuring the coordination of patient care, and smooth and safe patient flow while complying with the policies and procedures. Works closely with the Patient Relations Supervisor and the Director of the Satellite Clinic.

General:

• Provides age-specific patient-centered care utilizing the nursing process.
• Performs patient assessment using appropriate, problem-focused, and age-specific assessment techniques.
• Performs continual critical care assessment of patient and family's physical and psychological needs.
• Involves the patient, significant others, and health care providers in the plan of care when appropriate.
• Collaborates with a multi-disciplinary team to provide patient care.
• Coordinates and plans critical care/clinical pathway, and prioritizes care, based on individual needs. Revise the care plan as necessary.
• Initiates appropriate transfer plan.
• Recognizes subtle cues to anticipate potential problems.
• Documents all relevant data in the medical record according to hospital/departmental standards.
• Ensures availability and maintenance of supplies and equipment needed for the unit and patient care.
• Performs clerical duties when needed.
• Assumes responsibility for meeting Joint Commission International Accreditation (JCIA) required mandatory education (e.g. fire, safety, infection control and others).
• Ensures staff nurses' competencies as well as life support courses are up to date.
• Participates in staff meetings and unit committees/projects.
• Participates in developing and achieving unit goals.
• Maintains a safe environment for patients and staff.
• Performs safe handling and administrating of Narcotic/Controlled and Semi-Controlled Drugs and documentation as directed by policies and procedures.
• Ensures completion of unit competencies i.e. pain management, and utilization of Emergency department devices.
• Maintains clinical and professional competency based on the latest research and established standards of practice.
• Completes yearly, the critical care nursing competencies (basic).
• Participates in unit-based Continuous Quality Improvement (CQI) activities (data collection, CQI teams, incident reporting, customer complaint reporting, medication error reporting etc.).
• Participates in ongoing educational activities.
• Maintains mandatory educational requirements.
• Performs additional duties when required.

Satellite Clinic Specific:

• Assists staff nurses and care assistants in planning, implementing, and evaluating direct patient care.
• Ensures accurate nursing documentation is maintained according to hospital policy and procedures.
• Collaborates with patients, families, and healthcare professionals to achieve optimal patient outcomes.
• Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.
• Assists in creating a safe and friendly environment for all patients, their families, and other staff members.
• Maintains effective communication between patients, nurses, and physicians regarding follow-up care/instructions.
• Maintains updated service-specific competencies – according to guidelines.
• Provides supervision and advice to nursing staff regarding patients’ enquiries.
• Participates in and maintains clinic-specific Key Performance Indicators (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking the Press Ganey and addressing any patient complaint.
• Ensures the nursing pre-screening is done 48 hours before any appointment.
• Ensures that the Quality Round/quality checklist is met at all times. For any deficiencies, ensure an action plan is put in place and followed.
• Ensures the monthly submission of the environmental rounds audit report and follow-up on deficiencies.
• Ensures clinic stock level is within the required Par level and works with Materials Management to decrease non-moving and slow-moving items.
• Provides supervision and advice to Patient Relations Executive staff regarding patient inquiries.
• Prepares the nursing clinical slides and includes them in the monthly Quality Improvement (QI) meeting.
• Follows up on all approved and not utilized tests and ensure that they are scheduled.
• Follows up with the insurance coordinator on all approvals that are pending and ensure all patients are updated on the status.
• Coordinates with the OR coordinator and the patient on operations to be scheduled as applicable.
• Communicates with Patient Business Services and Revenue Cycle Management (RCM) on operations that need further discounts.
• Ensures no walkouts take place in the clinic.
• Closes in a timely manner all safe points and ensures they are being addressed and the root cause analysis is figured out.
• Ensures all the clinical KPIs are placed on a monthly basis on the Patient Safety Data Board.

Qualifications:

• Bachelor’s degree in nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE National must submit a copy of their birth certificate and the mother’s family book)
• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles)
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable)
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) to five (5) years of recent post-graduate nursing experience
• Previous Team Leader or Senior Registered Nurse experience is an advantage
• Knowledge of and ability to render care and services based on age, appropriateness, and developmental needs of patients
• Skills in the assessment of patient and family's physical and psychological needs
• Skills in coordination and planning of care and prioritising care based on individual needs
• Basic Cardiac Life Support (BCLS) certification is essential