Primary purpose of the job

- Act as focal point and provide business process support and problem resolution to ensure that end-users are able to execute their project tasks in SAP and other directorate systems in accordance with set timelines, and communicate business requirements and system changes to ICT to ensure efficient and effective utilization of the systems.
- Continuously assess, recommend, and drive optimization initiatives for current business processes and applications. Responsibilities include identifying and proposing leading edge solutions, and assessing their business suitability to ensure that projects are successfully implemented to enable the directorate to achieve its strategic objectives.

Job dimensions

Number of staff supervised:
Direct reports:
Total:
Financial data:
Capex / Opex / Contracts

Principal accountabilities

1. Coordinate first-line support to engineering departments and end-users to ensure that systems operational support is provided to meet end-user requirements.
2. Prepare business cases and detailed business requirements to implement new improvement initiatives and obtain buy-in from SMEs and stakeholders for the automation of business processes.
3. Conduct gap and data analysis on business processes to identify bottlenecks, constraints, dependencies, risks, and opportunities for improvement, automation, and integration between SAP PS, ES and relevant modules and systems.
4. Liaise with ICT on new requirements and current and future system support needs to ensure enhancement of functionalities and optimal utilization of all systems.
5. Facilitate resolution of cross-functional business analysis issues across the directorate and other directorates to enhance departmental and organizational processes and procedures.
6. Coordinate User Acceptance Testing (UAT) and data migration of SAP PS modules and all systems within the directorate.
7. Provide SAP data and perform data integrity checks to conduct data analysis of business process performance and maturity.
8. Data modeling: Develop custom data models and algorithms to apply to data sets.
9. Business process and workflow (SharePoint).
10. Apply software engineering skills as needed within business process and systems initiatives.

Decision making authority

- Operates within the framework of established corporate policies and departmental procedures. Normally works independently, with work at times reviewed by the Head Process & System to the extent of broad review and approval.
- Under general supervision, ensures that improvement of processes, business requirements, and testing of application solutions are carried out and implemented in accordance with set parameters and agreed timelines.
- Encounters situations where a number of solutions may be possible, requiring reasonable analysis and judgment, referring the more complicated ones to the supervisor. Errors in judgment or decisions could impact delays in implementation of solutions, over-expenditure, and overall impact on the directorate's ability to perform its business as mandated.
- Under general supervision, reviews and proposes amendments to processes and procedures which have overall implications on activities performed by staff at various levels.

Context / special features / challenges

- Frequent contacts with various internal stakeholders within the directorate including Subject Matter Experts (SMEs), technical experts, project managers, and liaison with external stakeholders from other directorates and departments.
- Ability to work with minimal supervision by exploring opportunities for business process improvements and facilitating the implementation of solutions within tight deadlines.
- Ability to evaluate and understand complex multidisciplinary technical and engineering concepts and translate them into fully functional requirements and documentation.
- Ability to resolve business problems through critical analysis, employing a variety of tools such as process and data modelling, root cause analysis, etc.

Qualifications / knowledge / skills / experience

- Bachelor or Master degree in Business, Computer, Information Science or a related field.
- Eight (8) years of experience in a business environment with specific exposure to business process and data analysis relating to project management, preferably in the oil and gas industry.
- Strong experience using a variety of data mining and data analysis methods, using a variety of data tools, building and implementing models, using and creating algorithms, and creating and running simulations.
- Experience in statistical and data mining techniques (data mining, cleaning and munging) to mine and analyze data from company databases, ERP, and other legacy data sources/systems to drive optimization techniques and business strategies.
- Experience in data visualization, dashboards and reporting using data visualization tools such as Power BI, Tableau, SAS, Python, etc., with experience using web services and cloud tools.
- Knowledge of master data object definitions and models is an advantage.
- Knowledge of business process analysis, modelling, optimization and workflow automation.
- Experience in business process analysis, modelling, notation, process improvement methodologies, optimization strategies and statistical process control.
- Experience in documentation and diagramming approaches used to describe typical business components including entity relationship diagrams, process diagrams, and workflow diagrams.
- Good exposure to project management principles and practices.
- Thorough understanding of business process management and ability to plan, conduct studies, and document the results.
- Expert proficiency in using MS Office suite applications, MS SharePoint and Power BI.