Service Crew - Senior

We are looking for an experienced Senior Service Crew to manage the day-to-day operations of our arcade in Al Ain. Please apply if your qualifications and experience align with the requirements of this position.

Key Responsibilities:

  • Supervise the arcade team and ensure smooth daily operations.
  • Monitor arcade machines, basic troubleshooting, and coordinate maintenance when required.
  • Manage staff schedules, attendance, leave, and daily task allocation.
  • Ensure excellent customer service and handle customer complaints professionally.
  • Monitor revenue, redemption transactions, inventory, and operational records.
  • Train and guide team members on games, redemption procedures, and service standards.
  • Manage birthday parties, reservations, and event requirements.
  • Conduct team briefings and ensure compliance with SOPs, safety rules, and company policies.
  • Identify opportunities to improve operational efficiency and customer satisfaction.

Requirements:

  • 4+ years of relevant experience in arcade, entertainment, leisure, retail, hospitality, or similar operations.
  • Previous team leadership or supervisory experience.
  • Strong communication, customer service, and operational management skills.
  • Good problem-solving and team coordination abilities.
  • Basic knowledge of arcade machines and troubleshooting is an advantage.
  • Flexible to work shifts, weekends, and public holidays.
  • UAE experience is an advantage.

Apply through indeed or email us at bowlingcenterdubai@gmail.com

Pay: AED4,000.00 - AED4,200.00 per month

Work Location: In person

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