Support Engineer – Buenos Aires

<div>Kinsta is one of the top-managed <strong>WordPress hosting companies</strong>, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We’re motivated by excellent quality, and proud to have received a <strong>97% satisfaction rating from our customers</strong>.</div> <div>That’s because, to us, each day is a chance to <strong>grow</strong>. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly – our leaders don’t hold our hands, but they’re in our corner whenever we ask for help – and our environment is <strong>flexible</strong> and <strong>remote-first</strong></div> <div>As our new Support Engineer, you’ll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of Kinsta – a team embodying our DNA and desire to provide industry-leading support.</div> <div>This role’s shift needs are <strong>4 PM—12 AM UTC</strong> (our team uses UTC for scheduling).</div> <div> <strong>What You Will Do:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Take ownership of issues reported by customers and see problems through to resolution.</li> <li>Research, troubleshoot, and identify solutions to resolve customer issues.</li> <li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li> <li>Provide prompt and accurate feedback to customers.</li> <li>Crave knowledge and continue to hone and improve your own technical and non-technical skills.</li> </ul> </ul> </div> <div> <strong>What You Bring To The Role:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>You are completely fluent in English with excellent written communication skills.</li> <li>Great customer service skills with online customer service experience. </li> </ul> </ul> </div> <div> <strong>Bonus Points If You:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).</li> <li>Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable.</li> <li>Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.</li> <li>Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.</li> </ul> </ul> </div> <div> <strong>Our Benefits:</strong> </p> <ul class="posting-requirements plain-list"> <ul> <li><strong>Annual remote expense budge</strong> t.</li> <li><strong>Flexible PTO</strong></li> <li><strong>Paid parental leave</strong></li> <li><strong>Annual professional development budget:</strong> available after one year with Kinsta.</li> <li><strong>Sabbatical:</strong> available after three years with Kinsta (and every three years thereafter).</li> <li><strong>Location-specific healthcare benefits</strong> (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.</li> <li><strong>Pension plan</strong> for employees hired in the UK, and 401k contributions for employees hired in the USA</li> </ul> </ul> </div> <div>Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.</div> <div>By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta’s <a rel="noopener noreferrer" class="postings-link" href="https://kinsta.com/legal/privacy-policy" target="_blank">Privacy Policy</a>, including the transfer of your data to the United States.</div> <div>, </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...