Technology Logistics Support
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Role Description:
Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
Key Responsibilities
- Provide day-to-day technical support for IT equipment and systems within the logistics environment.
- Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
- Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
- Escalate complex issues to global support teams and subject matter experts when required.
- Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
- Assist with the installation, configuration, and deployment of new technology systems and services.
- Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
- Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
- Provide first-level preventive and corrective support for office printers and peripheral devices.
- Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
- Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
- Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
