Telecommunication Agent

  • Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
  • Report broadband and telephone equipment defects to the relevant vendors
  • Attend to complaints and enquiries referred to by Communications Assistant
  • Highlight important events special instructions and information to the team
  • Handle follow ups passed over from the previous shift
  • Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
  • Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
  • Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
  • Ensure Broadband charges tally with the Hotel PMS postings
  • Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
  • Maintain good housekeeping standards and adhere to all safety and loss control procedures 
  • Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
  • Keep an accurate record of the inventory rental equipments and stock
  • Tabulate daily and monthly traffic analysis report

Qualifications :

  • At least 1 year of experience in the Hospitality/Service Industry preferred 
  • Good spoken and written English/Russian
  • Able to read and speak Arabic/Russian
  • Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
  • Excellent management planning decision making interpersonal communication and counselling skills. 
  • Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
  • Minimum O level education with 5 credits or Diploma 


Remote Work :

No


Employment Type :

Full-time

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