UX Researcher – Mixed Methods

Job Description:

  • Conduct UX research, primarily usability and quality-validation testing
  • Maintain the social and technical systems that make research repeatable and scalable
  • Report to the design manager and collaborate with the current UX researcher, product designers, product managers, and engineers
  • Handle a backlog of studies, initially focusing heavily on one large ongoing project
  • Grow toward owning research direction for one or more product areas with increasing autonomy
  • Own the full study lifecycle from recruiting and scoping through analysis, communicating results, and identifying and collaborating on opportunities
  • Evaluate shipped features and validate design assumptions
  • Coach designers and PMs through study design, result interpretation, and next steps
  • Build reusable research enablement assets, templates, reference guides, skills, and workflows
  • Maintain and improve the research library, including documentation, tags, project organization, and findability
  • Manage and maintain the research tool stack and supporting resources
  • Review continuous feedback and ensure issues and friction points are tracked by relevant EPD pods
  • Manage the participant panel, invitations, list quality, and project cleanup
  • Process study compensation, file receipts, and track study budget utilization
  • Handle vendor renewals and procurement coordination with legal, finance, and the senior researcher

Requirements:

  • 5+ years of experience in UX research or a related applied research field
  • Strong usability testing skills across qualitative and experimental approaches
  • Proficiency with survey design
  • Ability to learn and deploy higher-precision quantitative methods as needed
  • Solid grounding in structured and semi-structured qualitative interviewing
  • Mixed-methods fluency across qualitative and quantitative approaches
  • Clear, effective communication and ability to tailor research findings for different audiences
  • Ability to advocate for insights in cross-functional settings
  • Experience independently managing research logistics, including recruiting, scheduling, compensation, and study operations
  • Experience working in developer tooling, enterprise, security, or networking

Benefits:

  • An inclusive, flexible environment where you can be your authentic self
  • Competitive total compensation package including base salary and equity incentive plan
  • Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
  • Remote-first work environment with virtual and in-person social events
  • Corporate co-working program
  • Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually
  • Annual company retreat and team off-sites
  • $1500 USD annually for professional development
  • Mentorship, coaching, and internal promotion opportunities
  • Flexible paid time off program
  • Company-owned laptop (Mac or PC)
  • Monthly home internet reimbursement
  • $500 USD home office/workstation customization allowance
  • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
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